question

johnweiss-2130 avatar image
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johnweiss-2130 asked emizhang-msft commented

Excel Crashes with "Sorry we couldn't find https://d.docs.live.net". I cannot log into my Office Developer Account.

Until today, Excel was signed into my 365 Developer account, no problem.

Problem 1: Now it complains "bad username or password". The top of my Excel window says: "SIGN IN REQUIRED".

i can log into my Microsoft Account on the web with exact same username and password, no problem.

i use microsoft 2FA. It works at the web-login, no problem.


Problem 2: If i set a reference in a VB project to an Excel .xlsb file stored on a local disk, the reference is created, no problem.

But when i close and re-open the same book, Excel complains "Sorry we couldn't find https://d.docs.live.net....".

When i close this alert, Excel crashes.

Alternate problem: When i try to save the file which references an external .xlsb file, Excel hangs.

My OneDrive app reports "Up to date", but i'm not 100% positive the Developer account and OneDrive account use identical email-address. I don't know how to find out my Developer account email-address.


I reported these two problems together, because they both seem related to cloud, and both started at the same time. But they might not be related.

office-excel-itprooffice-itpro
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1 Answer

emizhang-msft avatar image
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emizhang-msft answered emizhang-msft commented

Hi @johnweiss-2130,
What version of Office did you install on your PC? How did you install the Office? Did you use the Office 365 Developer account to Office portal download and install Office application?
I suggest you check the version of Office you're using, go to File- Account and provide the product information:
123553-451.png

You can also test in another PC and check if the account can sign in without problem.


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Microsoft® Excel® for Microsoft 365 MSO (16.0.14228.20216) 64-bit

Did you use the Office 365 Developer account to Office portal download and install Office application?
- Yes

Also: My Developer account MAY BE a different email address than my OneDrive account. I was able to login to Excel with a different email-address. The top of Excel shows logged-in. But i don't think it's my Developer address (no licenses listed on the Subscriptions page).

However, when i try to open the an Excel file saved locally, which contains a reference to another Excel file saved locally, then i get a "not logged in" alert.

So, it seems maybe there may a conflict between my my Developer account and my OneDrive account. Not sure.

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Hi @johnweiss-2130,
Based on your description in my opinion, you can try to post this issue to Microsoft 365 Account forum:
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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