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mathewspendlove-4718 avatar image
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mathewspendlove-4718 asked DSPatrick edited

Change email for microsoft exam, unable to sign into account.

Alright so, this has been an extremely frustrating week with work, study and now trying to resolve this issue, so hopefully someone can help me here <3

I created a Microsoft account and then purchased and booked a Microsoft exam with Pearson testing centres, but the problem is months later I am unable to sign into my account as I have forgotten the password, I've attempted to click the forgot password button but that just takes me to a form asking for my details and previous emails I've sent / received from that account (none as its new and just used for this) this form is checked by a bot so isn't very good, Microsoft didn't provide me the option to setup any other backup authentication methods like phone number or secondary email address so that's the only option i have to get into my account, my next thought is that i should call Microsoft support but on further investigation they don't have over the phone support for these issues. so at this point I have pretty much given up on trying to get back into that account..

Now because there is a Microsoft exam linked to this Microsoft account I means I need to get into this account or find a way to switch the email for my exam to one that I have access to. so i called Pearson testing centres to see if they could change the exam email to an account that i have access to but they said that only Microsoft can change those details as they don't have permission, and to change the email address of a Microsoft exam you need to sign into it, which I cant. so I'm pretty much going around in circles wasting time here... I wish there was a direct Microsoft support number that i could call so that I can explain my situation to someone as the support options for this situation are very minimal. My boss at work said i have 20days to fix this... so im very stressed. if someone could help or at least point me in the right direction thatd be great :)

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DSPatrick answered DSPatrick edited

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat

If an account access problem then also try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42


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