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FlorenciaGarciaRambeaud-8454 avatar image
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FlorenciaGarciaRambeaud-8454 asked CaseyYangMSFT-4714 commented

Promoted Links not Showing on SharePoint 2016 Site on Windows 10 and Catalina OS, but on Windows 7 it's works ...

Hello,

The SharePoint Site http://www.integrabilidadnqn.gob.ar/ is not showing Promoted Links Tiles on Windows 10 and OS Catalina (Macintosh) , but it's OK on explorer with Windows 7 and Android. I can't find the error ...

Complete Document explaining the error : https://drive.google.com/file/d/1YMpkb6MGpOmjI_Tm8Hu-w9w5ZqcaUQEI/view?usp=sharing


1) SharePoint Site Information :

• SharePoint Site Link Sitio de Integrabilidad (+) : http://www.integrabilidadnqn.gob.ar/
• SharePoint 2016 – On Premise Installation
2)Operating Systems and Explorers Versions used for Testing:


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3) ¿Are Promoted Links Showing properly in all explorer and operating systems?
SharePoint Site : http://www.integrabilidadnqn.gob.ar/
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Operation System and Explorer Link Video

Windows 7 and Chrome
https://www.youtube.com/watch?v=C4klpF1IZTE

Windows 7 and Mozilla Firefox
https://www.youtube.com/watch?v=YI0p-wiwPqw

Android and Chrome
https://www.youtube.com/watch?v=5dfRGYh5AXc

Android and Mozilla Firefox
https://www.youtube.com/watch?v=EervaxnGC1I

Android and internet Samsung Explorer
https://www.youtube.com/watch?v=wpDcyMI2aqg

Windows 10 and Chrome
https://www.youtube.com/watch?v=vDobuKRjSwg

Windows 10 and Mozilla Firefox
https://www.youtube.com/watch?v=f4wcHVx8xmk

Windows 10 and Microsoft EDGE
https://www.youtube.com/watch?v=TGi4WfErK4A

Catalina (Macintosh Operating System) and Safari
https://www.youtube.com/watch?v=Z758WWKNSNk

Catalina (Macintosh Operating System) and Mozilla Firefox
https://www.youtube.com/watch?v=h4tmUCuGVJ0


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CaseyYangMSFT-4714 avatar image
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CaseyYangMSFT-4714 answered

Hi @FlorenciaGarciaRambeaud-8454,

Whether this issue happen to all users or just anonymous users?

Please check whether these Promoted Links have unique permissions or not.

Promoted Links list > List Settings > Permissions for this list > then check user permission if these Promoted Links have unique permissions

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FlorenciaGarciaRambeaud-8454 avatar image
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FlorenciaGarciaRambeaud-8454 answered CaseyYangMSFT-4714 commented

Hi @CaseyYangMSFT-4714

Thank you very much for your Answer.

They don't have unique permissions.

Is the Home Page of a Site, it's a "public view" of it and with Anonymous Access.

As you colud see in my post, in Chrome, Mozilla on Windows 7 it's works fine but on Windows 10 and Catalina OS not, and with the same versions of explorers...
You also have links to the videos I made to inform these error.

Regards,
Florencia

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Hi @FlorenciaGarciaRambeaud-8454,

Did you check Anonymous Access setting? But if it works in Windows 7, it should also works in win 10. I suggest you open a ticket with Microsoft for furthur help.

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