question

ShelliBurkhalter-9281 avatar image
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ShelliBurkhalter-9281 asked kobulloc-MSFT edited

Your template couldn't be saved. Please try again later.

Has anyone figured out how to fix this error message when creating a template.

"Your template couldn't be saved. Please try again later."

I created several templates when I first go outlook, some larger then the one I am trying to create now and had no problems. Now every time I try to create a new template no matter the size I get this error message. Its very frustrating. I have even tried deleting some of my templates but that did not help and now I can't recreate them.

HELP PLEASE!!!

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I'm going to try to help, @ShelliBurkhalter-9281.

Where is your lab located? I'm setting up a lab in West US 2.

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1 Answer

kobulloc-MSFT avatar image
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kobulloc-MSFT answered

Hello @ShelliBurkhalter-9281,

This tag is for Azure Lab Services. For questions related to Outlook, please go to the Outlook forum:
https://answers.microsoft.com/en-us/outlook_com/forum

If you are using the Outlook Web App, there is a 32 KB limit for all templates which may result in this error message:
https://docs.microsoft.com/en-us/exchange/troubleshoot/outlook-on-the-web-issues/cannot-save-template-in-owa

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.