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Anahaym avatar image
2 Votes"
Anahaym asked RodrigoLiberoffVzquez-6822 commented

Visio - search doesn't work again

Hi Everyone,

There is a Microsoft® Visio® Plan 2 MSO (16.0.14228.20216) 64-bit
When I opened a new file with pre-opened stencils I see all stencils , but when I try to search - nothig. How can I fix it?
This problem has been around for several years...

Thank you in advance!


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office-itprooffice-visio-itpro
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· 2
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We have found an issue because of which shape search for Visio in not currently working on Windows 11. The fix is in works. Please follow the steps at the end of this article for a temporary work around. https://support.microsoft.com/office/use-the-shapes-window-to-organize-and-find-shapes-2e468457-1059-49d3-8955-32b2527cce98

1 Vote 1 ·

When are we going to have a fix for this in Windows 11?

Thank you.

0 Votes 0 ·
emilyhua-msft avatar image
0 Votes"
emilyhua-msft answered

@Anahaym

Does this issue occur with other stencils?
If there is an option to choose units, please try 'US Units' to create a blank drawing.
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Please go to File > Options > Advanced > Scroll down to the bottom, under General section, click "File Locations", check the path of My Shapes.
By default, it should be C:\Users\<User Name>\Documents\My Shapes. If you have set other paths for templates, stencils, please temporarily remove them for a check
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Locate to My Shapes folder and , C:\Program Files or Program Files (x86)\Microsoft Office\root\Office16\Visio Content\1033. Make sure they have same files with .vssx format via copying and pasting.

If the steps above do not work, please go to Control Panel (Large icons View) > Indexing Options > Advanced > File Types tab > At the bottom, select "Index Properties and File Contents" > OK > Rebuild the Index. Please wait some minutes until the process is complete.
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Anahaym avatar image
0 Votes"
Anahaym answered leeyonghun-8264 published

@emilyhua-msft
- US Metrics didn't help
- Default Shape folder is "C:\Users\username\OneDrive - Company.name with üöä\Dokumente\My Shapes"
- copying from C:\Program Files\Microsoft Office\root\Office16\Visio Content\1033 to "C:\Users\username\OneDrive - Company.name with üöä\Dokumente\My Shapes" didn't help even after re-index.
- I also set Stensils Path as "C:\Program Files\Microsoft Office\root\Office16\Visio Content\1033" - didn't help

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@Anahaym
Does this issue occur recently?
Please perform a Online Repair on Control Panel to have a check.

0 Votes 0 ·

no, this problem has existed for a very long time. I install Visio on any new computer and it's the same everywhere: the search doesn't work. I'm tired of looking for solutions, and I just don't use the search, but now I really needed it... but it doesn't work again. Even in another company, on a new computer.

I've done the repair - it didn't help.

2 Votes 2 ·

@Anahaym
Does the machine in another compay, the Documents folder which includes "My Shapes" also be synced to OneDrive?
Could you create a new local adminstrator account? Do not sync the Documents folder to OneDrive, and set this Windows account name with English letters, than please open Visio to search shapes.

0 Votes 0 ·
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