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ManmeetKochhar-4320 avatar image
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ManmeetKochhar-4320 asked MarkoLarabie-7097 published

Not able to receive incoming calls in teams

I am not able to receive incoming calls in teams application. I have tried to reinstall teams application and also reinstalled windows but still not able to receive incoming calls

office-teams-windows-itpro
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @ManmeetKochhar-4320

Does anyone else have the same issue in your organization?

Could you receive the incoming calls in Teams web client?

To narrow down this issue, it recommends you check the call settings in Teams client and ensure you have ticked "Call rings me" option.

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@ManmeetKochhar-4320

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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AlbertChiang-5733 avatar image
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AlbertChiang-5733 answered MarkoLarabie-7097 published

Hi Teams Support,

I have the same issue. When a caller calls my work phone, I hear the ring tone on my Macbook Pro running Teams, but I don't see an "answer" button. My settings (Calls ring me, If unanswered : Do nothing) are selected. Calling from Teams works. Weird that answer a call on Teams is not super intuitive...

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I have exactly the same issue and none of the recommended fixes work

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Same issue on Macbook pro- no solutions yet?

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