question

JanSusanik-6862 avatar image
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JanSusanik-6862 asked SadiqhAhmed-MSFT commented

Azure Site Recovery Unified Setup - Install Configuration and Process server failed

Hi All,

as a part of our Azure Migrate project we are trying to setup and register ASR Configuration and Process server, but its failing.

Our project has been created with Private Endpoints option and we have successfully setup its first part (vmware agentless migration) which is working without any problems. We are now trying to setup another migration method within the same project for migration of physical servers to Azure, which requires installation of Replication appliance (Configruation and Process server).

As we are using private endpoints we are not able to use OVA file, therefor we have downloaded the MicrosoftAzureSiteRecoveryUnifiedSetup (9.43.6040.1) provided by Azure for this purpose.

The Replication Appliance server runs in source environment on vmware VM, all pre-requirements has been configured. Environment uses proxy to access the internet which we have specified in ASR Unified setup.

Process is unable to download mySQL, so I have downloaded and installed the suggested version 5.7. which then appears in the process as "Already installed". Process fails at "Install Configuration and Process server" step.

123982-error.png



Logs:

1. part of ASRConfiguration.log

Name : Configuration server installation
Result : Failed
Message : Failed with exit code: 18
Recommended Action : Refer C:\ProgramData\ASRSetupLogs\CX_InstallLogFile.log for the error. Fix the issue and rerun the setup again.

2. part of ASRUnifiedSetup.log

11:10:35:Installing configuration/process server dependencies.
11:10:35:Executing the following command: CX_THIRDPARTY_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART
11:10:35:Process started.
11:10:35:Running command CX_THIRDPARTY_SETUP.EXE with timeout value -1
11:11:12:The command CX_THIRDPARTY_SETUP.EXE completed within given timeout period -1
11:11:12:Exit code returned by command: 0
11:11:12:Update UI : CXTP success.
11:11:12:cxtpInstStatus : Success
11:11:12:Same version of CX is not installed on the server.
11:11:12:Invoking InstallCX.
11:11:12:Found Microsoft Visual C++ 2013 Redistributable (x86) with version 12.0.40660.0
11:11:12:Executing the following command: UCX_SERVER_SETUP.EXE /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /ServerMode "CS" /DIR="E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems" /MySQLPasswordFile "C:\Temp\ASRSetup\MySQLCredentialsFile.txt" /EnvType "VMWare" /DataTransferSecurePort "9443" /NORESTART /PSIP "10.6.192.115" /AZUREIP "10.6.192.115" /SkipMSVC2013Installation
11:11:12:Process started.
11:11:12:Running command UCX_SERVER_SETUP.EXE with timeout value -1
11:17:14:The command UCX_SERVER_SETUP.EXE completed within given timeout period -1
11:17:14:Exit code returned by command: 18
11:17:14:Update UI : CX failed. Aborting the installation.
11:17:14:cxInstStatus : Failure
11:17:14:mtInstStatus : Checking
11:17:14:marsInstStatus : Checking
11:17:14:marsInstStatus : Checking
11:17:14:Invoking ServerConfiguration.
11:17:20:Skipping DRA service check
11:17:21:Skipping IsVxAgentServiceRunning check.
11:17:21:Skipping IsScoutApplicationServiceRunning check.
11:17:21:operation: InstallCs result: Failed
11:17:21:Uploading operation summary logs.
11:17:21:Not uploading telemetry as private endpoint is enabled.
11:17:21:Update UI : Server configuration failed.
11:17:21:File C:\Temp\ASRSetup\MySQLCredentialsFile.txt doesn't exist.
11:17:21:File doesn't exist.
11:17:21:File doesn't exist.
11:17:21:Removing C:\ProgramData\ASRSetupLogs\PrereqStatusFile.txt
11:17:23:Trying to open C:\ProgramData\ASRSetupLogs\ASRConfiguration.log

3. CX_InstallLogFile.log


Installation Starts here 17.08.2021 11:11:12


2021-08-17 11:11:12.555 Log opened. (Time zone: UTC+02:00)
2021-08-17 11:11:12.555 Setup version: Inno Setup version 5.5.9 (u)
2021-08-17 11:11:12.555 Original Setup EXE: D:\ea79d8ee477f08eaab4e77\UCX_SERVER_SETUP.EXE
2021-08-17 11:11:12.555 Setup command line: /SL5="$70780,121344,0,D:\ea79d8ee477f08eaab4e77\UCX_SERVER_SETUP.EXE" /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /ServerMode "CS" /DIR="E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems" /MySQLPasswordFile "C:\Temp\ASRSetup\MySQLCredentialsFile.txt" /EnvType "VMWare" /DataTransferSecurePort "9443" /NORESTART /PSIP "XXX.XXX.XXX.XXX" /AZUREIP "XXX.XXX.XXX.XXX" /SkipMSVC2013Installation
2021-08-17 11:11:12.555 Windows version: 10.0.14393 (NT platform: Yes)
2021-08-17 11:11:12.555 64-bit Windows: Yes
2021-08-17 11:11:12.556 Processor architecture: x64
2021-08-17 11:11:12.556 User privileges: Administrative
2021-08-17 11:11:12.560 64-bit install mode: No
2021-08-17 11:11:12.561 Created temporary directory: C:\Users\ADMINI~1\AppData\Local\Temp\2\is-BO3F3.tmp
2021-08-17 11:11:12.571 Using PSIP as CSMachineIP.
2021-08-17 11:11:12.571 C:\Temp\PageValues.conf file doesnot exist.
2021-08-17 11:11:12.571 C:\Temp\Install_Paths.conf file doesnot exist.
2021-08-17 11:11:12.571 C:\Temp\nicdetails.conf file doesnot exist.
2021-08-17 11:11:12.571 C:\Temp\IPAddress.txt file doesnot exist.
2021-08-17 11:11:12.571 C:\Temp\NicName.txt file doesnot exist.
2021-08-17 11:11:12.572 Skipping Microsoft Visual C++ 2013 Redistributable (X86) package installation.
2021-08-17 11:11:12.572 Extracting temporary file: C:\Users\ADMINI~1\AppData\Local\Temp\2\is-BO3F3.tmp\vc_redist.x86.exe
2021-08-17 11:11:13.337 Microsoft Visual C++ 2015 Redistributable (X86) installation return code: 1638
2021-08-17 11:11:13.337 Successfully installed Microsoft Visual C++ 2015 Redistributable (X86).
2021-08-17 11:11:13.340 User has passed '/ServerMode CS' option in silent installation.
2021-08-17 11:11:13.341 User has passed '/PSIP' option in silent installation.
2021-08-17 11:11:13.846 User has passed '/AZUREIP' option in silent installation.
2021-08-17 11:11:13.847 The prerequisite MySQL 5.7.20 version is installed already, proceeding with installation.
2021-08-17 11:11:13.849 User has passed '/DataTransferSecurePort' option in silent installation.
2021-08-17 11:11:13.849 User has passed valid Port.
2021-08-17 11:11:13.850 User has not passed '/Language' option in silent installation. Considering en-US as the default language code.
2021-08-17 11:11:13.920 Permissions changes completed successfully on "C:\thirdparty\rrdtool-1.2.15-win32-perl58\rrdtool\Release*" directory.
2021-08-17 11:11:14.430 Starting the installation process.
2021-08-17 11:11:14.490 Creating directory: E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems
2021-08-17 11:11:14.491 Creating directory: E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems\var
2021-08-17 11:11:14.491 Directory for uninstall files: E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems
2021-08-17 11:11:14.491 Creating new uninstall log: E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems\unins000.dat
2021-08-17 11:11:14.493 -- File entry --
2021-08-17 11:11:14.493 Dest filename: E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems\unins000.exe
2021-08-17 11:11:14.494 Time stamp of our file: 2021-08-17 11:11:12.458
2021-08-17 11:11:14.494 Installing the file.
2021-08-17 11:11:14.496 Uninstaller requires administrator: Yes
2021-08-17 11:11:14.496 Successfully installed the file.
2021-08-17 11:11:14.496 -- File entry --
2021-08-17 11:11:14.496 Dest filename: C:\Windows\system32\dontcopy\Check_Software_Installed.ps1
2021-08-17 11:11:14.497 Time stamp of our file: 2021-07-16 04:38:46.000
2021-08-17 11:11:14.497 Dest file exists.
2021-08-17 11:11:14.497 Time stamp of existing file: 2021-07-16 04:38:46.000
2021-08-17 11:11:14.497 Installing the file.
2021-08-17 11:11:14.498 Successfully installed the file.
2021-08-17 11:11:14.498 -- File entry --
2021-08-17 11:11:14.498 Dest filename: C:\Windows\system32\dontcopy\csgetfingerprint.exe
2021-08-17 11:11:14.498 Time stamp of our file: 2021-07-16 04:39:32.000
2021-08-17 11:11:14.498 Dest file exists.
2021-08-17 11:11:14.498 Time stamp of existing file: 2021-07-16 04:39:32.000
2021-08-17 11:11:14.498 Installing the file.
2021-08-17 11:11:14.596 Successfully installed the file.
2021-08-17 11:11:14.596 -- File entry --
2021-08-17 11:11:14.596 Dest filename: C:\Temp\cloud_ami.sql
2021-08-17 11:11:14.596 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.596 Installing the file.
2021-08-17 11:11:14.597 Successfully installed the file.
2021-08-17 11:11:14.597 -- File entry --
2021-08-17 11:11:14.597 Dest filename: C:\Temp\create_user.sql
2021-08-17 11:11:14.597 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.597 Installing the file.
2021-08-17 11:11:14.597 Successfully installed the file.
2021-08-17 11:11:14.597 -- File entry --
2021-08-17 11:11:14.597 Dest filename: C:\Temp\svsdb.sql
2021-08-17 11:11:14.597 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.597 Installing the file.
2021-08-17 11:11:14.606 Successfully installed the file.
2021-08-17 11:11:14.606 -- File entry --
2021-08-17 11:11:14.606 Dest filename: C:\Temp\svsdb_triggers.sql
2021-08-17 11:11:14.606 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.606 Installing the file.
2021-08-17 11:11:14.607 Successfully installed the file.
2021-08-17 11:11:14.607 -- File entry --
2021-08-17 11:11:14.607 Dest filename: C:\Temp\8.2_update1.php
2021-08-17 11:11:14.607 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.607 Installing the file.
2021-08-17 11:11:14.608 Successfully installed the file.
2021-08-17 11:11:14.608 -- File entry --
2021-08-17 11:11:14.608 Dest filename: C:\Temp\clean_log_files.php
2021-08-17 11:11:14.608 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.608 Installing the file.
2021-08-17 11:11:14.609 Successfully installed the file.
2021-08-17 11:11:14.609 -- File entry --
2021-08-17 11:11:14.609 Dest filename: C:\Temp\compression_off.php
2021-08-17 11:11:14.609 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.609 Installing the file.
2021-08-17 11:11:14.610 Successfully installed the file.
2021-08-17 11:11:14.610 -- File entry --
2021-08-17 11:11:14.610 Dest filename: C:\Temp\DbConstants.php
2021-08-17 11:11:14.610 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.610 Installing the file.
2021-08-17 11:11:14.611 Successfully installed the file.
2021-08-17 11:11:14.611 -- File entry --
2021-08-17 11:11:14.611 Dest filename: C:\Temp\DbMerge.php
2021-08-17 11:11:14.611 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.611 Installing the file.
2021-08-17 11:11:14.612 Successfully installed the file.
2021-08-17 11:11:14.612 -- File entry --
2021-08-17 11:11:14.612 Dest filename: C:\Temp\db_migration_script.php
2021-08-17 11:11:14.612 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.612 Installing the file.
2021-08-17 11:11:14.613 Successfully installed the file.
2021-08-17 11:11:14.613 -- File entry --
2021-08-17 11:11:14.613 Dest filename: C:\Temp\db_upgrade.php
2021-08-17 11:11:14.613 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.613 Installing the file.
2021-08-17 11:11:14.614 Successfully installed the file.
2021-08-17 11:11:14.614 -- File entry --
2021-08-17 11:11:14.614 Dest filename: C:\Temp\migrate_bandwidth_data.php
2021-08-17 11:11:14.614 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.614 Installing the file.
2021-08-17 11:11:14.615 Successfully installed the file.
2021-08-17 11:11:14.615 -- File entry --
2021-08-17 11:11:14.615 Dest filename: C:\Temp\migrate_report_data.php
2021-08-17 11:11:14.615 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.615 Installing the file.
2021-08-17 11:11:14.616 Successfully installed the file.
2021-08-17 11:11:14.616 -- File entry --
2021-08-17 11:11:14.616 Dest filename: C:\Temp\pre_script_for_mysql_database_migration_to_unicode_solution.php
2021-08-17 11:11:14.616 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.616 Installing the file.
2021-08-17 11:11:14.618 Successfully installed the file.
2021-08-17 11:11:14.618 -- File entry --
2021-08-17 11:11:14.618 Dest filename: C:\Temp\retention_db_migration.php
2021-08-17 11:11:14.618 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.618 Installing the file.
2021-08-17 11:11:14.619 Successfully installed the file.
2021-08-17 11:11:14.619 -- File entry --
2021-08-17 11:11:14.619 Dest filename: C:\Temp\retention_schema_drop.php
2021-08-17 11:11:14.619 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.619 Installing the file.
2021-08-17 11:11:14.620 Successfully installed the file.
2021-08-17 11:11:14.620 -- File entry --
2021-08-17 11:11:14.620 Dest filename: C:\Temp\setVPN.php
2021-08-17 11:11:14.620 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.620 Installing the file.
2021-08-17 11:11:14.620 Successfully installed the file.
2021-08-17 11:11:14.621 -- File entry --
2021-08-17 11:11:14.621 Dest filename: C:\Temp\svsdb_upgrade.php
2021-08-17 11:11:14.621 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.621 Installing the file.
2021-08-17 11:11:14.621 Successfully installed the file.
2021-08-17 11:11:14.622 -- File entry --
2021-08-17 11:11:14.622 Dest filename: C:\Temp\updateThreshold.php
2021-08-17 11:11:14.622 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.622 Installing the file.
2021-08-17 11:11:14.622 Successfully installed the file.
2021-08-17 11:11:14.622 -- File entry --
2021-08-17 11:11:14.622 Dest filename: C:\Temp\update_source_capacity.php
2021-08-17 11:11:14.622 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.622 Installing the file.
2021-08-17 11:11:14.623 Successfully installed the file.
2021-08-17 11:11:14.625 -- File entry --
2021-08-17 11:11:14.625 Dest filename: C:\Temp\mysql-init.txt
2021-08-17 11:11:14.625 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.625 Installing the file.
2021-08-17 11:11:14.625 Successfully installed the file.
2021-08-17 11:11:14.627 -- File entry --
2021-08-17 11:11:14.627 Dest filename: C:\ProgramData\MySQL\MySQL Server 5.7\my.ini
2021-08-17 11:11:14.627 Time stamp of our file: 2021-07-16 03:03:10.000
2021-08-17 11:11:14.627 Dest file exists.
2021-08-17 11:11:14.627 Time stamp of existing file: 2021-08-17 10:30:27.493
2021-08-17 11:11:14.627 Installing the file.
2021-08-17 11:11:14.629 Successfully installed the file.
2021-08-17 11:11:14.630 MySQL service status - SERVICE_STOPPED
2021-08-17 11:11:14.630 MySQL service is not running.
2021-08-17 11:11:14.630 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile0 file.
2021-08-17 11:11:34.632 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile0 file.
2021-08-17 11:11:54.632 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile0 file.
2021-08-17 11:12:14.633 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile1 file.
2021-08-17 11:12:34.633 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile1 file.
2021-08-17 11:12:54.634 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ib_logfile1 file.
2021-08-17 11:13:14.635 C:\ProgramData\MySQL\MySQL Server 5.7\data\ibdata file doesnot exist.
2021-08-17 11:13:14.635 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ibdata1 file.
2021-08-17 11:13:34.636 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ibdata1 file.
2021-08-17 11:13:54.637 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data\ibdata1 file.
2021-08-17 11:14:14.638 C:\ProgramData\MySQL\MySQL Server 5.7\data\ibdata2 file doesnot exist.
2021-08-17 11:14:14.638 Datadir value is replaced successfully in my.ini file.

2021-08-17 11:14:14.638 Basedir value is replaced successfully in my.ini file.

2021-08-17 11:14:14.640 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data folder.
2021-08-17 11:15:14.642 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data folder.
2021-08-17 11:16:14.644 Unable to delete C:\ProgramData\MySQL\MySQL Server 5.7\data folder.
2021-08-17 11:17:14.645 In the function Writing ExitInstallation.

2021-08-17 11:17:14.645 Successfully deleted the C:\Temp\PageValues.conf file.
2021-08-17 11:17:14.646 Successfully deleted the E:\Program Files (x86)\Microsoft Azure Site Recovery\home\svsystems folder.
2021-08-17 11:17:14.653 Successfully deleted the C:\Temp contents.


Installation Ends here :17.08.2021 11:17:14

Can you see there what exactly failed and how it can be fixed?

Thanks

Jan




azure-site-recovery
error.png (19.3 KiB)
· 1
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Surprisingly, when I tried to download older version of ASR Unified setup 9.40.5850.1 it successfully installed all the components, however failed at very last steps - ASR registration.

End of DRASetupWizard.Log

01:21:28:ReturnValueOverride = RegisterContainerFailure
01:21:28:ErrorMessage = The ASR cannot be registered due to an internal error. Run Setup again to register the server.
01:21:28:End of list Property Bag Values.
01:21:28:Return value 'Failed' (1) overridden with 'RegisterContainerFailure' (15).
01:21:28:Getting BIOS Id
01:21:28:Bios ID for this machine is : B7F50842-CE24-5132-6CE1-1A8E9BBFB34C
01:21:28:FabricAdapter is: InMageAdapter
01:21:28:Not uploading telemetry for V2A scenario
01:21:28:
2021-08-17T13:21:28.2954284+02:00 Always: Trace Session Ended

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SadiqhAhmed-MSFT avatar image
0 Votes"
SadiqhAhmed-MSFT answered

Hello @JanSusanik-6862 - Thank you for reaching out and I apologize for the delayed response!

Please follow the suggestions below:

124955-image.png


If the response helped, do "Accept Answer" and up-vote it.





image.png (46.5 KiB)
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SusanikJan-9828 avatar image
1 Vote"
SusanikJan-9828 answered SadiqhAhmed-MSFT commented

This has been solved finally. First we have used 9.40 version of MicrosoftAzureSiteRecoveryUnifiedSetup instead of 9.43. After this the installation process passed the 4th step however failed at the very end (Registering with site recovery). That has been caused by proxy. After fixing that we were able to successfully register the rep.appliance with Azure Migrate Recovery service Vault (with private endpoints).

Still strange that the latest version of Unified Setup downloaded from Azure portal had these issues.

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@SusanikJan-9828 - Thanks for the update. Glad that the issue is resolved.

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