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Microsoft autenthicator

After my phone was reset, I can no longer access the codes sent to my authenticator to access apps. What do I do?

microsoft-authenticator
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DSPatrick answered 33218859 commented

Hopefully there a backup that can be restored.
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery

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Yeah, ok and where do I found that? Because everything I can find is this, And that’s after the phone restored… not before. It should in that case be a back up from august of 2020123970-ad41f19e-265e-4448-8a8a-fd0ff9bb11f7.png


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DSPatrick answered

You can recover a backup but only if cloud backup was turned on before the phone was reset.
https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery#recover-your-account-credentials-on-your-new-device

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33218859 answered

Yeah it doesn’t work, when I’m trying to do that the back up I get is the one without the apps I had in the authenticator before my phone restored

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DSPatrick answered

Sounds like you may need to use the service provider's methods of account recovery.

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33218859 answered

Yeah that dosen’t work either…

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