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Jsmith-8844 avatar image
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Jsmith-8844 asked VikiJi-MSFT commented

How can I export a visio license

I currently have a user that is going to get their workstation upgraded. They have Visio 2016 standard on the old desktop. How do I find out what the key is on her current workstation and be able to transfer it on her new workstation. I tried using Belarc Advisor but that did not work. I did some research and it says Microsoft hides their license keys. This person cannot find the invoice or email that contained the key. Is there any way around this?

office-visio-itpro
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VikiJi-MSFT answered VikiJi-MSFT commented

@Jsmith-8844,
Welcome to Q&A forum!

Visio Standard 2016 is a one-time purchase version, before installing on another computer, Visio on the old computer must be completely uninstalled.
Did the user redeem the product key with a Microsoft account?

  • If so, he could sign in to account.microsoft.com to install the Visio.

  • If not, to protect the personal rights of users, Microsoft only allows to view the last 5 characters of the product key.

1.Launch the Command Prompt as administrator.

  • For 32-bit Visio, run: cd C:\Program Files (x86)\Microsoft Office\Office16

  • For 64-bit Visio, run: cd C:\Program Files\Microsoft Office\Office16

2.Then run cscript ospp.vbs /dstatus for a check, the following result is my test with Visio Pro 2019 that similar with Visio Standard 2016 that is also one-time purchase version.

124060-image.png

I would suggest you contact Microsoft directly and clarify the situation to determine if there is a solution.

Hope the information is helpful to you. Any updates, please let me know.


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Hi @Jsmith-8844,
How is your issue going now? Please feel free to post back any updates.

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