question

Pascal-3103 avatar image
0 Votes"
Pascal-3103 asked pandatuga edited

Skype for Business SfB missed calls are not displayed

Hello,

For some time now, missed calls are no longer delivered by email (notification) or displayed directly in SfB under missed conversations. When it was working, a red "One" was displayed for the missed call under "Conversations".

Where is the mistake?

Environment: Exchange on Prem in connection with an SfB server on Prem.

Edit: Sip address match the SMTP address. Mapi and Ews seems ok.

office-skype-business-server-administration
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JimmyYang-MSFT avatar image
0 Votes"
JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @Pascal-3103

Do you have any operations before this issue happened?

Does anyone else have the same issue in your organization?

Please check if you have enabled the "Save logs in my email Conversation History Folder", To check it, you could click the settings >Personal >Email and Outlook integration and then tick this option.

124233-11.png

Meanwhile, if your account isn’t enabled for Exchange Unified Messaging (UM), it will also meet this issue. Considering the UM is replaced by cloud voice mail, we also recommend you check if you have enabled a user for Voice mail. For more details about how to configure the voice mail, you could refer to this article.


If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



11.png (19.1 KiB)
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @JimmyYang-MSFT ,

I do not think so. The problem was just there. At some point I was surprised that I don't see any more missed calls.

I am the only one with this problem. I also have the problem on another device.

It's set.

124210-image.png


UM is enabled and we dont use cloud voice mail. In Outlook I can see calls that I have accepted. Also in SfB. But I don't see the missed ones.

124255-image.png

124197-image.png


0 Votes 0 ·
image.png (43.6 KiB)
image.png (20.1 KiB)
image.png (30.3 KiB)

Hi @Pascal-3103

Thanks for your clarification!

Could you remember the detailed date of this issue happened?

To be noticed that Unified Messaging service (UM) is out of support as of February 28, 2020, 5 PM Pacific Time. All voicemail accounts have been migrated to Cloud Voicemail service by Microsoft. Any remaining auto attendant traffic won't be monitored and might be disrupted at any time.

Considering this issue is only happened in your account, please contact with your IT admin and check if there are any POLICY restrict you to receive missed calls.

0 Votes 0 ·

Hi @JimmyYang-MSFT

Unfortunately, no.

Since I am the IT admin myself, I checked the policies of myself and my colleagues. The same is used.

0 Votes 0 ·
Show more comments
pandatuga avatar image
0 Votes"
pandatuga answered pandatuga edited

Hi @Pascal-3103
We also detected the issue recently only for missed calls.
It looks like now that:
- If you have voicemail enabled on Exchange UM on premises, the SfB client stops saving missed calls (oubound and inbound calls answered and missed chats are still recorded)
- If you disable UM for the SfB account, the SfB client starts writing missed call history again.

We don't even need to restart the client, just activate/deactivate the UM, wait 2 minutes (you will see the VM icon on SfB dialpad appear and disappear)




5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.