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Jennifer-3804 avatar image
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Jennifer-3804 asked Jennifer-3804 answered

Unable to grant user sharepoint site access

Hi team,

We granted a user access to a SharePoint site ( Edit permission ) but when user tried to access the site he got "you don't have permission to access the site, user clicked on " request access " we granted him access but still unable to access. User is able to access other SharePoint sites. We tried also to give the same access to another user, he is able to access it successfully.
we tried removing then readding the permission but same issue.

What can cause the issue?

Thank you for your help.

office-sharepoint-online
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YiLu-MSFT avatar image
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YiLu-MSFT answered

Hi @Jennifer-3804
You could check the user’s permission first:

124616-image.png


If there is no error with the permission, you could:
1.Browse to the site and edit the URL by adding the following string to the end of it: /_layouts/15/people.aspx?MembershipGroupId=0, For example, the full URL will resemble the following: https://contoso.sharepoint.com/_layouts/15/people.aspx/membershipGroupId=0

2.Select the person from the list, and then on the Actions menu, select Delete Users from Site Collection.

3.Grant the user permissions back to the file or site

For more information, you could refer to:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business#resolution


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Jennifer-3804 avatar image
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Jennifer-3804 answered

I will try that , thank you Yilu!

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