question

Aejin-7576 avatar image
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Aejin-7576 asked emilyhua-msft commented

Always "Draw" tap appears no matter what function I would like to use


Always shows "Draw" tap function and can not choose any other tap or function.
This issue appears in Excel, Power point, and Word.



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office-powerpoint-itpro
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emilyhua-msft answered emilyhua-msft commented

@Aejin-7576

Does your device have a touch screen, or is the device connected to a tablet?

  • If your device is touch-enabled, the Draw tab is turned on automatically.
    Once you open the Office apps, could you see the Start Sceen? If yes, please go to Options > Advanced > Scroll down to Pen section > Untick the box of "Use pen to select and interact with content by default".
    124908-capture28.jpg
    If the new page is displayed directly and you cannot go to the Options windows, I suggest you temporarily turn off the touch screen function, or disconnect the tablet, use the mouse to open Office apps to have a test.

  • If your device is not touch-enabled, it's recommended to run Office apps in Safe Mode.
    Please hold on Ctrl key, double-click Office app icon, until the prompt to let you choose open in safe mode, release the Ctrl key, then check whether the "Draw" tab always appears.


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@Aejin-7576
Please check whether my information above is helpful.
Any updates, welcome to post back.

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