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RezaEsmaili-6931 avatar image
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RezaEsmaili-6931 asked VikiJi-MSFT edited

visio file,Visio cannot open the file or a component in the file because it is corrupt

I have a visio file, when I try to open it , I get a message says " Visio cannot open the file or a component in the file because it is corrupt". It happens a lot to me and I have lost a lot of info. I contacted microsoft office and they gave me some steps but it did not work, can someone help me?

office-visio-itpro
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VikiJi-MSFT avatar image
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VikiJi-MSFT answered VikiJi-MSFT edited

Hi @RezaEsmaili-6931,
Welcome to Q&A forum!

In order to better analyze this issue, please provide more information at your convenience.

  • Which version of Visio are you using?

  • How did you get this Visio file? From other users or created by yourself?

  • What is the file extension? What steps have you tried?

Please try the following steps to check this issue.

  1. Save it as another format and save to another location.

  2. Copy it to another PC.

  3. Try to open Visio in safe mode: press Win + R, type visio /safe in the run box, and click Enter. Then open the file to check the issue.

Besides, you could also check if the stpes in the following official articles is helpful.
How to troubleshoot damaged drawings in Visio
Visio cannot open the file

Any updates, pelase let me know.


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Hi @RezaEsmaili-6931,
How is your issue going now? Please feel free to post back any updates.

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Hi @RezaEsmaili-6931,
Thanks for your reply and sharing.
We cannot load the pdf file, thanks for your understanding!
126134-image.png
Please check if the purplegerbil's answer in this thread is helpful.
Please note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Hope your issue will be resolved as soon as possible.

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RezaEsmaili-6931 avatar image
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RezaEsmaili-6931 answered

Thank you Vikiji for your help. I tried everything but it did not work. I created the file myself, I have Visio Plan 2. I tried to attach one of my corrupt files, but system does not allow me to attached .vsdx file. I changed125620-pfc-control.pdf the extension to .pdf and is attached .

Thanks,
Reza



pfc-control.pdf (127.4 KiB)
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