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MartijnKools-0710 avatar image
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MartijnKools-0710 asked Bart-2709 commented

FSLogix user profile cannot be loaded

Hello,

Each day several users (out of 300) complain that they can't logon to the Citrix (Windows Server 2016) server.

The error message is always the same for all users:

 [09:07:50.255][tid:00001678.000016a0][INFO]             Creating base folders for profile folder redirections
 [09:07:50.256][tid:00001678.000016a0][INFO]             Creating base folder 'AppData\Local\Microsoft\Windows\INetCache\'
 [09:07:50.268][tid:00001678.000016a0][INFO]             Creating base folder 'AppData\Local\think-cell\'
 [09:07:50.277][tid:00001678.000016a0][INFO]             Status set to 23: Cannot setup folder redirections
 [09:07:50.277][tid:00001678.000016a0][INFO]             ErrorCode set to 5 - Message: Access is denied.
 [09:07:50.277][tid:00001678.000016a0][ERROR:00000005]   Error creating redirections (Access is denied.)
 [09:07:50.277][tid:00001678.000016a0][INFO]             Error. Cleaning up.
 [09:07:50.278][tid:00001678.000016a0][INFO]             Removed redirection from C:\Users\Username
 [09:07:50.279][tid:00001678.000016a0][INFO]             Reason set to 9: Profile load failed
 [09:07:50.361][tid:00001678.000016a0][INFO]             Detached vhd(x)

When I check C:\Users on the specific Citrix server, I see 3 directories with the same username, one with his username and two other ones but with a 1 and 2 added. There is some profile stuff in it, but I can manually delete all folders (so no locks).

To fix the issue, I have to delete the user's VHDX. Then it's fixed again. But I like to know how to troubleshoot this to solve it permanently. It happens to 2-3 various users every single day.

I already upgraded to the latest FSLogix version with no succes. Also, I'm running another Citrix environment on Windows Server 2019 with no issues at all.

Thanks!

windows-server-fslogix
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Can you provide any additional specificity to the solution. We have a similar issue with a single user. I have checked the registry value and GPO for the DisablePersonalDirChange, but it is not present. What fix did you apply here?

Thanks!

1 Vote 1 ·

I'd like to also know what specific action resolved the issue. We get this issue for all our users when we upgrade fslogix version 2.9.7654.46150 in an environment with Windows 10 21H1.

We also applied GPO and registry settings for setting DisablePersonalDirChange but unfortunately didn't help.

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MartijnKools-1881 avatar image
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MartijnKools-1881 answered MartijnKools-1881 published

Did a full reinstall of the Citrix server, now with Windows Server 2019 and the latest FSLogix version but the issue remains:

 [07:40:44.501][tid:00001764.00001df0][INFO]             Configuration Read (REG_SZ): SOFTWARE\FSLogix\Profiles\RedirXMLSourceFolder.  Data: \\filerix\containers$\redirection
 [07:40:44.501][tid:00001764.00001df0][INFO]             Attempting to copy: "\\filerix\containers$\redirection\Redirections.xml" to: "C:\Users\WohlberM\AppData\Local\FSLogix\Redirections.xml"
 [07:40:44.504][tid:00001764.00001df0][INFO]             Redirections.xml copy success
 [07:40:44.504][tid:00001764.00001df0][INFO]             Reading profile folder redirections
 [07:40:44.505][tid:00001764.00001df0][INFO]             Adding redirections for Credential Manager
 [07:40:44.505][tid:00001764.00001df0][INFO]             Creating base folders for profile folder redirections
 [07:40:44.505][tid:00001764.00001df0][INFO]             Creating base folder 'AppData\Local\Microsoft\Windows\INetCache\'
 [07:40:44.509][tid:00001764.00001df0][INFO]             Creating base folder 'AppData\Local\think-cell\'
 [07:40:44.510][tid:00001764.00001df0][INFO]             Status set to 23: Cannot setup folder redirections
 [07:40:44.510][tid:00001764.00001df0][INFO]             ErrorCode set to 5 - Message: Access is denied.
 [07:40:44.510][tid:00001764.00001df0][ERROR:00000005]   Error creating redirections (Access is denied.)
 [07:40:44.510][tid:00001764.00001df0][INFO]             Error. Cleaning up.

Any idea how to fix this? The only solution we have is to delete the VHDX.

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