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AmrNofal-3143 avatar image
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AmrNofal-3143 asked SajeevS-7715 commented

Bitlocker-enter recovery key message suddenly appeared on my Windows 10 (Dell xps 13 9360)

I have never used or enabled/disabled BitLocker on my windows 10 machine (Dell xps 13 9360), however, today when I power-on my laptop, I got the 'Enter the recovery key for this drive'. I tried to locate my recovery key on my windows account, but it was not there since I never activated it! I tried different solution i found online and in forums, but nothing has helped. I also tried all the recovery options presented by windows as part of the advanced options but nothing has worked and I'm locked out of my laptop. Did anyone face such a situation? I really don't want to lose all my data and applications and install everything from scratch. Any help is great

windows-10-generalwindows-10-security
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KatherineMMoss-0910 avatar image
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KatherineMMoss-0910 answered

I would seriously recommend you place a call to dell... I think they are beginning to enable Bitlocker on devices by default, particularly the XPS and Latitude models. I haven't found anything about this, but... this is elsewhere it's been seen:
xps-9365-and-xps-9360-appears-to-have-bitlocker-enabled-by-default


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AmrNofal-3143 avatar image
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AmrNofal-3143 answered SajeevS-7715 commented

I called Dell and Microsoft; each of them is blaming the other. Dell is saying it's windows, while Microsoft is saying it's the dell bios. I have been unsuccessful in accessing my drive after trying multiple suggested solution online. This is very frustrating and both Dell and Microsoft should sit and find a solution to this, since there was no warning and it happened after an automatic update, without and prompt about bitlocker. Saying goodbye to microsoft and windows for good.

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Let us know if you have any solution. The exact same thing happened to me today.

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True. I got the same problem. MS Team says this is Dell issue . Dell says MS Team issue. I tried all the options and not helping . It look like I need to format this .

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AmrNofal-3143 avatar image
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AmrNofal-3143 answered

Sorry Alejandro, I haven't found any solution. I checked with Microsoft, Dell, professional tech services, etc. I got nothing except that there is no solution for this, machine needs to be formatted and all data will be lost!

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AlexKumpan-1472 avatar image
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AlexKumpan-1472 answered

It happened 19-21 august 2021 for lot of owner of 9360 due to some automated BIOS update.

You are not alone ((

Your chances are:
1. If you login into corporate MS account - get recovery key from your admin
2. If you login into personal MS account - key could be on https://account.microsoft.com/devices/recoverykey
3. Downgrade of BIOS to old version could switch off this Bitlocker Recovery Mode

None of it worked for me, btw.

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AmrNofal-3143 avatar image
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AmrNofal-3143 answered

Hi Alex!

None of the points worked for me as well! I have tried everything but with no luck. It is a disgrace that something like this happens without any warning or notification.

I will probably never use a dell machine or microsoft operating system for personal use ever again.

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AlexKumpan-1472 avatar image
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AlexKumpan-1472 answered

It's not MS fail I think.

They just propose technology.
Headless Dell engineers activated this bitlocker silently from customer, that's a problem.

I tried to publish this information on forums, to help other Dell owners to avoid this situation by recording bitlocker recovery keys, but all forums are blocking such messages immediately. (Affiliated with Dell?)

That's strange approach. A lot of customers could lose this data if they are not notified.


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AlexKumpan-1472 answered AlexKumpan-1472 commented

Hi Amr!

We still have a chance to save our data.
See - https://www.dell.com/community/XPS/XPS-13-9360-Asks-for-BitLocker-after-Update/m-p/8030306/highlight/true#M89422

In short: Need to downgrade BIOS. It's not possible with BIOS files on Dell support site. To do it you need to replace your HDD, flash any old BIOS (like 2.5.1) setup windows 10 to new HDD and run windows update. It will flash it BIOS and computer COULD go our bitlocker recovery mode after you put old HDD back.

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It's working!

I've recovered all my data!

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