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Adam-7803 avatar image
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Adam-7803 asked RamizMaredia-4868 answered

Adding custom domain to Azure AD

I used Google Domains as my registrar and a a third party for hosting.

Microsoft instructions request to create a TXT record with my registrar, which I have done.

I have verified the TXT record. I reached out to Microsoft support who told me to remove and re-add the domain in Azure AD, which I have also done. Verified the new TXT record. Still unable to verify the custom domain.

azure-ad-domain-services
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vipulsparsh-MSFT avatar image
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vipulsparsh-MSFT answered vipulsparsh-MSFT commented

@Adam-7803 Thanks for reaching out with your concern. Can you share what is the error message you are getting while trying to verify it. Also may be you already waited for 72 hours and still facing the problem, just as an FYI it can take upto 72 hours for a proper DNS propagation.

Considering you did wait for 72 hours and made the correct entry for TXT record as suggested by Microsoft, removing and adding a new TXT record help in some scenarios.

Here are three major scenarios with domain verification and their solution, let us know if any of them is your case :

2812447 "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 365
2812454 "Can't verify domain" error message when you try to verify a domain in Office 365
2812881 Error message when you try to verify a domain in Office 365



If all the above are taken care already, then you should stick with the support case you have with Microsoft for further steps and process.

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@Adam-7803 Following up to see if you got a chance to review the above reply. Let us know if you are still facing the issue.


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RamizMaredia-4868 avatar image
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RamizMaredia-4868 answered

106395-image.png

I am having a similar issue, I have waited for 72 hours but not sure why the domain is still not verified. What I think might be an issue is that I have few Microsoft accounts and it could be that I have used my domain name in a different directory, which I tried to look up but I can't find the domain name is associated with any account. Any idea if there is a way to find which account/directory is my domain probably associated with.


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