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JonathanVardouniotis-5697 asked RoyLi-MSFT commented

UWP InkCanvas works only on some devices but not others?

I'm using an inkCanvas in my UWP app, but for some reason users can draw in it with their sylus on some devices, but not others.
I haven't been able to find a pattern in which devices it does & doesn't work: in one case there was two users with identical devices, where one could draw in the inkcanvas with their stylus and the other couldn't.

Can anyone point me in a direction of how I might tackle this issue?

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Could you please reproduce this on your side? If not, maybe you could check some information like OS version, device type(desktop or laptop), steps to reproduce this behavior, and so on. This might be helpful to find out the reason.

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Thanks @RoyLi-MSFT ,

I have two identical Surfacebook 2's, with the same software version, but only one has this issue. I'm not sure why. Do you have any suggestions?

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RoyLi-MSFT avatar image RoyLi-MSFT JonathanVardouniotis-5697 ·

Are they in the same Windows 10 version? Is there any error or exception when you failed to use the inkcanvas?

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