question

DIMOSPYLAIASCHORTIATI-9461 avatar image
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DIMOSPYLAIASCHORTIATI-9461 asked JimmyYang-MSFT commented

Cannot sign in to Microsoft Teams

Getting the message:

Request Id: 89be5d84-e1e1-469f-b94f-8d93fcc25300
Correlation Id: 97465381-2dc0-4d95-988c-e0489fa80a15
Timestamp: 2021-08-23T08:40:32Z
Message: AADSTS7000112: Application '1fec8e78-bce4-4aaf-ab1b-5451cc387264'(Microsoft Teams) is disabled.

from all my devices.
Also, after the above, I get the message:

We're sorry—we've run into an issue
desktop-de06f871-0e0d-4375-9c82-8aa79ac9e95c
Error code - 4c7
There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin.

Please, help to resolve the issue.

office-teams-windows-itprooffice-teams-app-dev
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mikecantin avatar image
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mikecantin answered
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @DIMOSPYLAIASCHORTIATI-9461

According to your error message, it seems your organization has disabled Teams service for your tenant.

In this case, please contact with your IT admin and go to Settings->Org settings->Microsoft Teams in Office 365 admin center. Then click Microsoft Teams and turn on Teams for users with the following license(Business & Enterprise, Others).

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@DIMOSPYLAIASCHORTIATI-9461

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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