question

TLVPallavi-0704 avatar image
1 Vote"
TLVPallavi-0704 asked PengGe-MSFT commented

Error: Unable to download installation files, please check your internet connection.

Users facing issue while installing Visual Studio Professional. Win10 1909 OS verison

Error: Unable to download installation files, please check your internet connection.

there is no issue in connecting to "download.visualstudio.microsoft.com".

vs-setup
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Hi, @TLVPallavi-0704
When I visit download.visualstudio.microsoft.com I get 500-Internal Server Error.
You can try to visit this website to download Visual Studio Installer.


1 Vote 1 ·

Hi, @@TLVPallavi-0704
If it still persists, we need the related logs to investigate further. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link here.


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Hi,

I am not able to share the vslogs.zip through OneDrive since it is being restricted by my organization. Could you provide me other alternative to share the files?

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Hi, @TLVPallavi-0704
May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.

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1 Answer

PengGe-MSFT avatar image
0 Votes"
PengGe-MSFT answered PengGe-MSFT commented

Hi,@TLVPallavi-0704

Welcome to Microsoft Q&A!

I'm sorry, due to the policy we can only use OneDrive.

You can try to Create an offline installation of Visual Studio.

You can communicate with your administrator to see if your company has set some settings of policy group or other limitations. You can refer to this document.


Update:

After reviewing the logs you uploaded, I found the following exception:
126627-image.png
You can try to visit the website in the picture, under normal circumstances, it will start a download task.

You can try to update your operating system to the latest version, and then click this link to download the latest Visual Studio Installer.

Sincerely,
Peng


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Hi,

I have managed to upload vslogs.zip file to my personal account. Kindly help us to understand what is causing the issue. Below is the link

https://1drv.ms/u/s!AlJnYCEk7peyhHvMyK7qdbUr18bX?e=dQsyNB

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Hi, @TLVPallavi-0704
I updated my answer, please check it.

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