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PhilipWalls-1506 avatar image
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PhilipWalls-1506 asked JimmyYang-MSFT commented

Where did Teams "Manage Delegates" go?

In the previous version of Teams, before the update a couple months ago, there was an option to "Manage Delegates" under the "General" tab in Teams settings. After the update, the option to manage delegates for Teams phone calls disappeared.

What is Microsoft now offering in place of the old Manage Delegates feature?
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michev avatar image
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michev answered JimmyYang-MSFT commented

The option is still there, you need to have a Business Voice/Calling plan license in order to use it though.

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Hi @PhilipWalls-1506

What is your version of Teams client?

Agree with @michev, it firstly recommends you check if you have an Enterprise Voice or Business Voice license. If you don't have them, you will not see any options for delegation in your settings.

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The user has E3 license. And out O365 Admin stated, "I have applied Microsoft 365 Audio conferencing license for User", but this did not help. I uninstalled, and re-installed and user still does not have access to Delegates feature. What else are we missing? Thank you, Phil.

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we are using version 1.4.00.19572

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Hi @PhilipWalls-1506

Could you see if this option is exist in your Teams web client?

I did a test in my environment and we can see it in our settings. The version is 1.4.00.22472 (64-bit).

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