question

MichaelStarace-4522 avatar image
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MichaelStarace-4522 asked SharonZhao-MSFT commented

Teams After Hours Auto Attendant

Hello,

I have a call attendant setup in Teams that I need to do the following.

After 5pm EST, I need the line forwarded to someone in another office that works until 8pm EST. (California Office)
After 8pm EST, I need the line to forward to our after hours call service.

Right now I only see an option to set one of them. Is there a way around that?

office-teams-windows-itpro
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1 Answer

SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@MichaelStarace-4522,

The workaround is to create 3 auto attendants. First for your company, second for the person, third for your company. The following image shows the workflow for reference:
125901-image.png


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@MichaelStarace-4522,
Do you try the suggestion? And how is going now?
Please feel free to drop us any notes. If my suggestion helps, it's suggested to accept it as answer to benefit more people with the same problem.
Have a nice day!

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