question

NicholasCoppolaJr-6781 avatar image
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NicholasCoppolaJr-6781 asked LimitlessTechnology-2700 answered

My computer keeps freezing provided system logs link

This is the system log link:
https://1drv.ms/u/s!AjNPYslOaUjXgetj88tcsCHKH4mO0Q?e=cBCjip

The computer is a dell alienware aurora 11
Windows is completely up to date

I tried searching for corrupted files but didn't find any

PLEASE HELP

The WHEA-LOGGER is cuz i have a GPU riser to my 3060ti don't believe this is causing any problems though

I did a full system restore to see if that would help after I completely updated the computer it froze opening up the hulu app I did see an error about a dll file somewhere would that cause the computer to freeze but the other times it froze I wasn't opening anything besides playing a game.

I have ran hardware checks through Dell and windows and both came back good.

windows-10-general
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1 Answer

LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered

Hello @NicholasCoppolaJr-6781,

Thank you for your question.

Please follow these steps, it will help you.

If the physical computer or the virtual machine is still freezing, use one or more of the following methods for troubleshooting:

Try to access the computer through Remote Desktop, Citrix, and so on.
Use the domain account or local administrator account to log on the computer by using one of the Remote Physical Console Access features, such as Dell Remote Access Card (DRAC), HP Integrated Lights-Out (iLo), or IBM Remote supervisor adapter (RSA).
Test ping to the computer. Packet dropping and high network latency may be observed.
Access administrative shares (\\ServerName\c$).
Press Ctrl + Alt + Delete command and check response.
Try to use Remote Admin tools such as Computer Management, remote Server Manager, and Wmimgmt.msc.

For more information please go through this link:
https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-windows-freeze



If the reply was helpful, please don't forget to upvote or accept as answer.

Thanks,

Bharti B

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