question

SergioDazVillarejo-3222 avatar image
0 Votes"
SergioDazVillarejo-3222 asked YukiSun-MSFT commented

Edge Credential Service couldn't

Hello,


I have a big problem, my mail is stopped and I don't know how to solve it. I have a machine with exchange 2010 where most of the users are and an exchange 2016 where there are a few users to do a migration shortly.


We do not know why the mail has fallen, we believe because the "MSExchangeEdgeCredential" service is stopped and does not start, the same happens with the transport "MSExchangeTransport"125924-microsoft-edge-2.jpg125875-microsoft-edge.jpg125902-microsoft-edge-3.jpg



------------------event viewer---------------------
Microsoft Exchange Edge Credential Service couldn't load the local server object from the Active Directory. This is probably because the service is not running under the LocalSystem account. Please make sure this service is running under the LocalSystem account so that it has permissions to access the local Exchange server object in the Active Directory service.

-------------------Test-EdgeSynchronization---
RunspaceId : 1790bd4d-9150-4ca8-86ab-2a1bb0b52593
SyncStatus : Failed
UtcNow : 20/08/2021 12:28:51
Name : SRVEDGE2K10
LeaseHolder :
LeaseType : None
FailureDetail : EdgeSync service cannot connect to this subscription because of error "No EdgeSync
credentials were found for Edge Transport server SRVEDGE2K10.contoso.com on the local
Mailbox server. Remove the Edge subscription and re-subscribe the Edge Transport
server.".
LeaseExpiryUtc : 01/01/0001 0:00:00
LastSynchronizedUtc : 01/01/0001 0:00:00
TransportServerStatus : Skipped
TransportConfigStatus : Skipped
AcceptedDomainStatus : Skipped
RemoteDomainStatus : Skipped
SendConnectorStatus : Skipped
MessageClassificationStatus : Skipped
RecipientStatus : Skipped
CredentialRecords : Number of credentials 0
CookieRecords : Number of cookies 0


Can you help me, thanks


office-exchange-server-administrationoffice-exchange-server-deployment
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @SergioDazVillarejo-3222

I removed the ms-edge tag because it's not related with Microsoft Edge browser. I added other related tags so that you can get better assistance.
Thanks for your understanding.

0 Votes 0 ·

1 Answer

YukiSun-MSFT avatar image
0 Votes"
YukiSun-MSFT answered YukiSun-MSFT commented

Hi @SergioDazVillarejo-3222

Was there any change made in the Exchange environment right prior to the occurance of the issue?
Have you already tried re-subscribing the Edge Transport server as indicated in the FailureDetail in the output of Test-EdgeSynchronization?

If the issue persists after resubscribing the edge subscription, please run the command below and see if there's any clues for further troubleshoot:

 Test-ServiceHealth

By the way, considering that it's a public forum, I've edited your original post to remove the domain name. If you need to share more information in your posts, it's also recommended to remove any private data involved so as to protect your personal information.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 3
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thanks for your answer, resubscription means that first you have to delete the current subscription and generate a new one or crush the existing one and this should lift the service. Thank you

0 Votes 0 ·
YukiSun-MSFT avatar image YukiSun-MSFT SergioDazVillarejo-3222 ·

Hi @SergioDazVillarejo-3222

resubscription means that first you have to delete the current subscription and generate a new one or crush the existing one and this should lift the service.

True. New credentials will be generated when the Edge Subscription is re-created so hopefully this can help fix the error "No EdgeSync
credentials were found for Edge Transport server...". You can have a go and feel free to post back if you need further assistance on this.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 Votes 0 ·
YukiSun-MSFT avatar image YukiSun-MSFT SergioDazVillarejo-3222 ·

Hi @SergioDazVillarejo-3222

Just circling back to check if the issue has been resolved or there's any further questions or concerns on this?


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

0 Votes 0 ·