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KevinAmaratunga-6784 asked JimmyYang-MSFT edited

I didn't recieve my mobile verification code

Hi, I recently started using Microsoft Team for my lectures and i cant login because I don't get the Verification code to my mobile number. I used my second number as well but I still didn't get a code.

can someone assists me on this issue.
Thanks in advance.

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Hi @KevinAmaratunga-6784

Could you provide the screenshot of your login page?

Does anyone else have the same issue in your organization?

In this case, it firstly recommends you check if your phone number is right. Meanwhile, you could also try to use the email address to receive the code.

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After entering my email & password I get this.

126299-1.png

But I never receive the code. at this stage.

126365-2.png

when I go back I get this error

126394-3.png

I tried my 2nd email and 2nd number but I keep getting the same issue.

And yes I've checked my number and I don't get the option to send the code to my email.


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@JimmyYang-MSFT Any solve for this issue?

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Hi @KevinAmaratunga-6784

Sorry for the delay response!

I will do a test in out environment and will feedback your test result about it.

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