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AmauriRodrigues-7869 avatar image
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AmauriRodrigues-7869 asked AmauriRodrigues-7869 answered

Unexpected Charges / Help me understand my Free Trial charges

I have a question about free trial charges. Can someone help me to understand ?

I created a VM like this:
Standard B1s (1 vcpus, 1 GiB memory)
Standard SSD LRS

Then Microsoft billed BRL 46,28 (USD 9.37) for a month.


That VM and attached SSD are not included in free plan (750 hours B1S Standard tier + 64 GB x 2 P6 solid state drives (SSD)) ?

Best Regards,

Amauri Rodrigues
rramauri@hotmail.com

azure-virtual-machinesazure-cost-managementazure-virtual-machines-storage
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kobulloc-MSFT avatar image
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kobulloc-MSFT answered kobulloc-MSFT edited

Hello @AmauriRodrigues-7869,

While we can't answer billing questions here we can provide resources that will help you better understand what different charges may be. You can speak with billing directly if you want, however, by going to the portal:

In the Azure portal, you can open a billing support request by going to Help + support > New support request > Billing and then complete the wizard.


When trying to understand costs, there are 2 tools I typically rely on. The first is the Azure Pricing Calculator:
https://azure.microsoft.com/en-us/pricing/calculator/

This gives you an estimate of what charges will be before you create your resource in Azure.


The second tool is Cost analysis which you can find under Cost Management for your resource group in the portal (or "View Cost" on a resource):
https://docs.microsoft.com/en-us/azure/cost-management-billing/costs/quick-acm-cost-analysis

This is a great way to check your daily costs with a full breakdown of what you are being charged for (including network and storage costs).


As far as the Azure free account, you can find the details of what is covered here:
https://azure.microsoft.com/en-us/free/

You will have 30 days to use your $200 Azure credit in addition to 12 months of popular services for free (including 750 hours of Linux B1 burstable virtual machines) but be sure to check the offer page for the current terms.


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AmauriRodrigues-7869 avatar image
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AmauriRodrigues-7869 answered kobulloc-MSFT commented

Hello Kobulloc,

Thank you for you message.

I already open a billing support at August, 1, 2021, partially answered in August,2. Then I requested better explanation and I am waiting. Support request ID 2108010040000471.

And I checked in Azure Pricing Calculator and Cost analysis.


My question is about the cost of this SSD unit:
'Standard SSD LRS', attached to 'Standard B1s (1 vcpus, 1 GiB memory)' VM.

I think that VM and attached SSD would be included in free plan (750 hours B1S Standard tier + 64 GB x 2 P6 solid state drives).

But Microsoft is charging that SSD.

Best Regards,

Amauri Rodrigues

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Hello @AmauriRodrigues-7869,

Have you followed up with billing since August 2nd (perhaps opening a new ticket with just the unanswered question)? If a new ticket doesn't work let me know and I'll see what I can do on my end.

I found an older blog but there's not a lot in the documentation that explicitly outlines how storage applies to free trials:

https://azure.microsoft.com/en-us/blog/introducing-premium-storage-high-performance-storage-for-azure-virtual-machine-workloads/

Premium Storage stores data on the latest technology Solid State Drives (SSDs) whereas Standard Storage stores data on Hard Disk Drives (HDDs).

Additional resources:

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Hello kobulloc-MSFT,

Thank's for your help.

Miss Jacquelin (V-JAHORV@microsoftsupport.com) sent a message in the support portal at september, 3, trying to help me.

Unfortunatelly she did not solve my doubt, and I sent a message to her, reproduced below:



Hello Jacquelin,

I want to thank you for your time.

I'm charged for SSD storage, which I thought is included in the free plan.

It is not clear to me what is free and what is not (mainly about that SSD). To clarify this to me, can you, please, answer the following questions ?

1) Is the VM MontanaSystemVM2 included in free plan ?
Standard B1s (1 vcpus, 1 GiB memory)

2) Is the MontanaSystemVM2_OsDisk_1_d72742eddf934ad699dbd1ef041a9d76, attached to that VM, included in the free plan ?
Standard SSD LRS

When I configured that VM and SSD, I have understood both are free.

If my understanding is not correct, please guide me to create another VM+SSD included in free plan (to replace that one).

Could I have chosen wrong (Standard SSD) and should I have chosen Premium SSD ?


Best Regards,

Amauri Rodrigues
rramauri@hotmail.com

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kobulloc-MSFT avatar image kobulloc-MSFT AmauriRodrigues-7869 ·

@AmauriRodrigues-7869, thank you for being patient!

We're not typically set up to handle billing questions but I've been reaching out to see if I can get an answer to your question.

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AmauriRodrigues-7869 avatar image
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AmauriRodrigues-7869 answered

Hello @kobulloc-MSFT ,

That amount was charged from my credit card.

Mr. Carson Hiltbrand sent a message in Set,16, with some suggestions, so I did not post a new ticket.

Message from Mr. Carson:

After looking into your account; I have noticed that you have two disks that are the source of your charges. One is an S10 Disk and the other is an S4 disk. These are the source of your charges. The two managed SSD disks that are provided for free in your first 12 months of service are P6 solid state drives (SSD). After you have confirmed that you have changed the discs to be those two I will credit the charges they generated as you did not understand the billing model for the services provided for free under the first 12 months of usage.

Message to Mr. Carson:

Hello Carson,

[...]

I have tried to resize that SSD to P6. Unfortunatelly it is not possible, as you can see in the snapshot "Change to P6.png".

"Failed to update disk ... Reducing disk/snapshot size is not supported in Azure to prevent data loss."

Then I tried to create a snapshot and create a new P6 SSD. Same error.

Finally I create a new B1S VM. The wizard did not allow me to select P6 - it automatically create P10. Then I droped that new VM and P10 SSD.

I did not understand: It is not possible create a B1S VM with P6 SSD ?

Also, as you can see in "Disks.png" and "MontanaSystemVM2_OsDisk_1.png" I have only one E10 'disk'.

Can You clarify this, please, and guide me to create one B1S VM with P6 SSD ?


Thanks for your help Kobulloc.

Best Regards,

Amauri Rodrigues

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