question

JamesDev-4040 avatar image
0 Votes"
JamesDev-4040 asked JitendraRai-2073 answered

Receiving error "The claims to verify have been changed" on B2C OTP email verification

Hi,

We are currently experiencing an issue on the B2C password verification steps. This is happening to some users only, they are receiving the error "The claims to verify have been changed" after verifying the OTP email code.

This process is working for most users and some are receiving this error. I can't diagnose the issue as it is working for me.

Could anyone provide some assistance?

azure-ad-b2c
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

JitendraRai-2073 avatar image
0 Votes"
JitendraRai-2073 answered

Thanks and this error " The claims to verify have been changed" occurred when the claims validation failed. It means the claims stored in the original state versus user journey steps are different. The error message such as Validate before self asserted Validation claim have changed. Could you please use the Application Insight and find the claims changed from step 1 to next steps for user journeys.

Please find the document to use Application Insight with B2C:-

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.