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HuyNguyen-1738 avatar image
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HuyNguyen-1738 asked ·

Azure Guest User Invitation Acceptance Issue - Invitation Redemption Failed

Hi all,

We have an issue with this one guest user account -- when the user attempts to accept the invitation, it says "Invitation Redemption Failed."

We have reinvited this account many times.

Any help would be greatly appreciated.

Thanks,
HN

azure-ad-b2c
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@HuyNguyen-1738 Could you please share the Correlation ID and TimeStamp that you get on the error page? Just looking at "Invitation Redemption Failed." message it would be very difficult to identify why the redemption is failing.

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FrankHuMSFT-3200 avatar image
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FrankHuMSFT-3200 answered ·

Usually this will happen when :


  1. The user is not present in the cloud in the organization, Whoever is invited should contact their administrator to sync their identity to cloud after that they should be able to accept the invitation.
    If the user already exist on On-prem environment, what the administrator can do is include this user in the sync scope to export this user to Cloud Azure AD. Solution based in article: https://docs.microsoft.com/en-us/azure/active-directory/b2b/troubleshoot

  2. Their email addresses exist under different accounts in a pre-existing Azure AD tenant


  3. The account does not exist, but they do have a tenant already in Azure AD, so he is unable to create a MS account using the same email address


Please let us know if this resolves your issue, if not you'll need to provide quite a bit more detail surrounding your environment and the invitee's environment. You may need to file a support ticket for further troubleshooting


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TejusWadbudhe-3659 avatar image
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TejusWadbudhe-3659 answered ·

I used to get this error in Chrome. Try Edge or Internet Explorer.

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