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JCynthiaCross-4191 avatar image
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JCynthiaCross-4191 asked MTG-3890 commented

Legacy WD passport bitlocker Not popping up in Windows 10

I have a WDBBEP0010BBL Passport external hard drive that I encrypted with Bitlocker in 2017.

I want to access this passport on a Windows 10 computer as I do not have my original computer. I do not have bitlocker on this computer as it is not Windows 10 Pro.

This windows 10 computer will not assign a drive letter to the WD Passport, but it does start it and recognize it under Device Manager.

If I use cmd prompt to manage -bde -status, it states it has Bitlocker configuration version 10.0.19041. Then I get the message that attempt to access is denied.

Through the open prompt, the system says it cannot find a compatible TPM and wants me to check if have one 1.2 or higher. I cannot edit gpedit.msc file either and I cannot edit any global policies.

How can I get the Bitlocker to give me the prompt for my password?
How can I get my system to assign a drive letter?

I cannot disable Bitlocker without a drive letter- correct?

windows-10-security
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Hi.

External drives cannot be encrypted using TPM as protector. That means for you that you should be able to mount and access it using the password that you used back then. Expected behavior is: you plug it in, a popup is shown "This drive is Bitlocker-encrypted, please enter the password" and afterwards, you may instantly access it.
As that does not happen, please do the following:

open diskmgmt.msc and see if that drive is set to be "offline". If so, switch it to online and the above described process should start automatically.

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It wants me to initialize the drive. It is not offline.
I don't get any popups
IIdeas MTG-3890

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MTG-3890 avatar image MTG-3890 JCynthiaCross-4191 ·

If it shows the uninitialized state, then the computer does not like the hard drive controller of the USB housing. Please see if another machine co/operates with it in order to mount/decrypt the drive.

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered LimitlessTechnology-2700 commented

Hello there,

-First suggestion would be to connect to the original computer where it was encrypted, then turn off encryption .
-If you wish you open it in another PC then when you connect it you must get a pop up , Click or tap on this "Unlock drive" notification to see the dialogue for entering the BitLocker password.
-You can also use the Control Panel to unlock a BitLocker drive. Open Control Panel, and go to "System and Security," followed by "BitLockerDrive Encryption." Under "Removable data drives - BitLocker To Go" click or tap on the encrypted drive that you want, and then press on the Unlock drive link next to it.
- If your PC is not detecting then check if it is online in the diskmgmt.msc .

Hope this Answers all your queries , if not please do repost back .
If an Answer is helpful, please click "Accept Answer" and upvote it : )

Happy helping

Mukesh S

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Where do I find my control panel. I can find my settings. I can find my computer management.
Please advise?
Limitless Technology-2700

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Hello Susan ,

As it seems your are not getting a Pop up I would suggest you to check the Drive with the latest PC which has Secure boot and TPM features so that you can unlock the Drive. If it is not detected there too then it must most probably be corrupted Drive.

Please do repost your Findings

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JCynthiaCross-4191 avatar image
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JCynthiaCross-4191 answered

Firstly, I don't have a bitlocker option in my security options. My standard hardware security is not supported either.

Second, I tried diskmgmt.msc and see if that drive is set to be "offline". And what I got was the "disc needs to be initialized." I will not do that because it is already formatted and I don't want to lose anything. Other suggestions?

Because the computer does not assign a drive letter to the passport, I cannot disable bitlocker through file management. Suggestions?

I can get to BitLocker Drive Encryption Service Properties. When I start the service, it doesn't stay enabled. Is this an area I can leverage?

Susan

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