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KarunKhanna-4030 avatar image
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KarunKhanna-4030 asked Jason-MSFT commented

Error/Unknown Active clients

we are patching machines and have lot of machines that are active but have failed/unknown status. What will be the best way to remediate these kind of machines as security and management wants us to present a plan to make sure these machines are looked into and whats our plan to fix these.

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AllenLiu-MSFT avatar image
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AllenLiu-MSFT answered Jason-MSFT commented

Hi, @KarunKhanna-4030
Thank you for posting in Microsoft Q&A forum.

For the failed clients, we should troubleshoot it separately according to the error code in deployment status.

For the unknown but active clients, they may have a problem to scan the updates, we need to start from checking the WuaHander.log to troubleshooting.


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the list is quite entensive, is there a way to fix to resolve issues and if anything left then reach out to those users for troubleshooting.

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Hi, @KarunKhanna-4030

Here is a article to collate machines with the same error into collections so you can easily target them for remediation using the SCCM Scripts feature for example, or just for visibility and reporting.

To find which software update installation errors you are experiencing in your environment, you can run a SQL query against the SCCM database.
Next is a PowerShell script that will create collections for each error code.

For the details:
https://smsagent.blog/tag/software-update-installation-errors/
(Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.)


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If you don't know what the problem is, then how can you fix it? Hopefully there are at most a few common issues that addressing will correct the majority of systems, but until you do some troubleshooting to discover what those issues are, nothing will change as there's no magic fix it for me button.

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