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w-menant avatar image
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w-menant asked w-menant commented

Azure MFA asking for a code instead of asking to complete aditional information

Hi,

Yesterday I enabled MFA for all users and the only Global Admin on Azure, the user should get to the "additional verification page" however, this does not happen. When I try to log in I get requested to enter a code. MFA was never configured for this account in the past and now I'm blocked as this is the only admin account I have. Does anyone can help me please?
Thanks a lot

azure-ad-multi-factor-authentication
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1 Answer

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vipulsparsh-MSFT answered w-menant commented

@w-menant You need to contact Microosft support via phone numbers, use this link to contact the MS support : https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2


Follow this safe practice, so that you do not find yourself in same place again : https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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Thanks, already contacted and they are working on it since 2 days right now. Will wait and see.

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