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MP-4636 avatar image
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MP-4636 asked asergaz commented

No telemetry in IoT Central (properties and commands working)

Hi, I have a strange problem with IoT Central demo application:

  • application was perfectly working for several weeks

  • now I see no new telemetry neither in the dashboard, nor in the raw telemetry tab

  • I have some data exports configured with web hooks and these are still receiving the data

  • from the az console I can see that telemetry reaches the platform (az iot central diagnostics monitor-events ...)

  • the app on the device reports successful sending both via SDK and MQTT client

Any ideas on what to investigate to understand what is happening? Is there a way to trigger a "restart" of the IoT central backend app?

Thank you


azure-iot-central
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asergaz avatar image asergaz ·

Hello @MP-4636 I have noticed a similar case on our Azure Support Requests. Could you please confirm you are already leveraging support request in the Azure portal? We need to look at internal server errors for better analysis of your current issue, so you did the right thing if you confirm it.

See more about What are the Azure IoT support and help options?

Thank you!


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MP-4636 avatar image MP-4636 asergaz ·

Hi, yes I was kindly contacted later in the day by a support engineer.

Thank you

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asergaz avatar image asergaz MP-4636 ·

Hi @MP-4636 , I have confirmed with Support Engineer that this issue resolved by itself. Can you confim if you have more details and post the answer + verify to help others?

Thanks!

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1 Answer

MP-4636 avatar image
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MP-4636 answered asergaz commented

Hi, this was the only incident I noticed and since then it did not repeat again. Unfortunately I have no more info to report, all is good now

Many thanks

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asergaz avatar image asergaz ·

Thank you so much for sharing the results with the rest of the community. Can you please verify the answer as well?

Remember:
- Please accept an answer if correct. Original posters help the community find answers faster by identifying the correct answer. Here is how.

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