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SylvainBrire-4899 asked SharonZhao-MSFT commented

Agents receiving incoming calls with Response Group are showing intermittenrly the wrong callder id (It show their last conversation and not the actual imcomming call)

Hi!

We have this weird issue where intermittently, Agents that receive a call from a response group will show the wrong ID once the call is answered.

The bottom right pop-up is ok but when the call is answered, the conversation windows will display their last call party name.

Our setup is Skype for business 2015 on-prem with 16.0.14228.20216 skype for business client version.

Does anyone had the same issue?

thanks!

Sylvain

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1 Answer

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@SylvainBrire-4899,

Does this problem happen on all agents?

What changes do you do before this problem happened?

According to your description, it seems something wrong with Skype for Business server. So, it is suggested to check if there is any related Error or Warning in Skype for Business server Event Viewer > Applications and Services Logs: Lync Server.
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@SylvainBrire-4899,
How is going now?
Please feel free to drop us any notes.
Have a good day!

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