question

BigJay2100-1047 avatar image
0 Votes"
BigJay2100-1047 asked VikiJi-MSFT commented

Office 365 Printing Problems when Show Comments is enabled

Working on a computer that the end-user is using the Word 365 desktop client app. In the event that he has a document that he has track changes and comments on said document and keeps Show Comments on when he prints, it will print in landscape mode no matter what. If I Show Comments is turned off, it will print in portrait mode and be just fine. This is to any printer including the MS PDF printer and Adobe PDF printer. If I take the same doc and open it on another computer, any computer, it will print in portrait mode just fine.

I have run the quick repair and the full repair which didn't fix the issue. What else could be causing this? I really don't want to completely uninstall Office 365 from his computer and reinstall it but if that is the only next step, then I have no choice but I am hoping to find something here.

office-word-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

VikiJi-MSFT avatar image
0 Votes"
VikiJi-MSFT answered

Hi @BigJay2100-1047,
Wlecome to Q&A forum!

Does not it work even if it is set to Portrait in the Print settings?
Please press Ctrl + P to check whether the preview result of the page is landscape or portrait.

And I would suggest you compare the page settings and printer properties of this computer with another normal computer to check if a setting is causing this issue. (All page settings should be A4 size and portrait. )
Press Ctrl + P, check the settings in Page Setup and Printer Properties.
126965-image.png

If the above do not work, please create a new document and add some comments or changes, and share the test result with us.
Any updates, please let me know.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


image.png (23.1 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

BigJay2100-1047 avatar image
0 Votes"
BigJay2100-1047 answered VikiJi-MSFT commented

Thank you for the response but why should this be set to A4 paper size?

I checked both the printer settings and the page setup and the print screen. Everything is set to Portrait and Letter 8.5" x 11" for paper size.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @BigJay2100-1047,
A4 is just an example, just check whether it is set to the same size.
Do you mean that the print preview result is the correct portrait page?
If so, please disconnect and reconnect the printer.
If there is a printer driver, please update or reinstall it.
In addition, please refer to StefanBlom-6438's suggestion to troubleshoot this issue.
If this issue persists, you may need try to reinstall the Office.
Any updates, please let me know.

0 Votes 0 ·
StefanBlom-6438 avatar image
0 Votes"
StefanBlom-6438 answered

In the Advanced Track Changes Options dialog box, make sure that the "Preserve" option is selected (to display the dialog box, click the dialog launcher arrow in the Tracking group on the Review tab and then click Advanced Options).

127105-advancedtrackchangesoptionspreserveorientation.png



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.