question

MonicaOjeda2source4-7235 avatar image
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MonicaOjeda2source4-7235 asked MonicaOjeda2source4-7235 answered

Windows ask your current credentials

Dear,

I posted this question to another forum: https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/windows-keep-asking-your-credentials/b55142d5-4f99-42f3-ac83-0658d42980c2?messageId=8ef95696-44ab-47fe-bcc8-358a2ee2eb36

But they recommend me this one.

This was my question:

Dear,

One of our customers is complaining about the message, "Windows needs your current credentials" that is why I am putting all accent on the problem.
Sadly there are tons of solutions online, most of them regarding the Group Policy which have not been a solution for this issue.

This started to appear when the user changed the login method from password to PIN on his computer, and this change was the request of the organization.



I also activated my PIN instead of Password, in order to see how my computer would react, and I do get the same message, and I cannot fix it.
(The showing message is seen in the attached image below)

The client company and the place where I am working are in a hybrid environment.

I have been trying to solve this already 15 days with not succeed. That's why I had to escalate this incident through the CSP Microsoft Portal and from the Office Admin portal, but they told me this was out of their scope, and this was the right place to post a request.

Thanks a lot and I would love to hear from you.

I attached127070-credentials.jpg the image from the incident here.


windows-10-general
credentials.jpg (179.7 KiB)
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MonicaOjeda2source4-7235 avatar image
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MonicaOjeda2source4-7235 answered

Hi Kapil,

Thanks a lot for your reply!

Sadly the website has another option that I do not have on my profile "verify".
I did check the account online as there is an option "manage my account"available, it link you to the Office Portal but I also did not find a way to verify my account.

Again thanks a lot for your time and Have a lovely day.

Thank you for your help. I attach the screenshots here;

128723-sectionsverify.jpg128656-verifyweb.jpg



sectionsverify.jpg (18.8 KiB)
verifyweb.jpg (55.9 KiB)
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KapilArya avatar image
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KapilArya answered

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-windows-needs-your-current-credentials-in-windows-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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