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marwaelrayes-8010 avatar image
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marwaelrayes-8010 asked Crystal-MSFT commented

How to get more details about Intune errors

How to get more details about the exact intune installation error , for example I have 0x80070001 , and I don't know what exactly causing it

I installed application as windows app (win 32) , at first it was a problem in the application itself , but now i am sure i can install the same application with the same exact command i set in the Install command , install behavior is System - because I run the command successfully from cmd run as administrator -

So is there any way to trace the error ? log files for intune? or from windows?

Although my application usually create a log file while installing , and also other log files , but installing with intune actually gets no files at all ... seems it is intune problem

Can you help?

mem-intune-generalmem-intune-enrollment
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NickHogarth-MVP avatar image
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NickHogarth-MVP answered marwaelrayes-8010 commented

Have you reviewed the log files on the client itself? https://docs.microsoft.com/en-us/mem/intune/apps/apps-win32-troubleshoot
Also it is useful when packaging your apps to enable logging.

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what do you mean by enable logging ? is it from intune? or while creating the intune package ? or the application itself ... usually the application already create bootstrap log file while deploying and other log files when running ... but installing with intune doesn't create any of them for some reason!

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Crystal-MSFT avatar image
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Crystal-MSFT answered Crystal-MSFT commented

@marwaelrayes-8010, To deploy win32 app in Intune, firstly, we need to ensure the install command can be installed in silent mode. After that, we can convert to .intunewin format and configure win32 like installation command, detection rule and etc.

However, if the win32 is failed to install, we can go through the IntuneManagementExtension logs which mentioned by Nick to do the troubleshooting. To check the log, here is a link with the guide for the reference:
https://www.anoopcnair.com/intune-management-extension-deep-dive-level-300/
Note: Non-Microsoft link, just for the reference.

Hope it can help.


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Yes I am sure that the application can be installed in silent mode - by the command prompt - but in order to do that the cmd should Run as Admin

Also of course I have created the intune file ... then upload to the intune and try to install as required ...

I have checked those log files but there are unreadable, I can't get any solid info from it

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@marwaelrayes-8010, For the log unreadable issue, if we grant enough permission, can we open it? For win43 app deployment, IME log is the most useful log to troubleshoot.

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@marwaelrayes-8010, Hope things are going well. If the log is still unreadable. We suggest to open case to see if we can get more help. Here is a link about the guide to open a case:
https://docs.microsoft.com/en-us/mem/get-support

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RahulJindal-2267 avatar image
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RahulJindal-2267 answered marwaelrayes-8010 commented

Without knowing details about what and how you are setting up the app, it is very difficult to provide any kind of definitive response. Can you provide some details on what the app does and how have you set it up?

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the app itself is installer in exe format (install4j) used to install java application
so it can be installed from command prompt with different parameters
For intiune i have create .intune version from this exe file , and used the same command that works directly with the same exe
So I am not sure where the error is coming from

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