question

ShawLu-3171 avatar image
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ShawLu-3171 asked ShawLu-3171 commented

Teams cannot ring on Android mobile.

Hi Team,

End user uses HuaWei mobile phone, and he cannot get ring when someone call him by Teams. He can only get missed call on the mobile Teams app.

Please assist.

office-teams-windows-itpro
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1 Answer

SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered ShawLu-3171 commented

@ShawLu-3171,

It is suggested to check if this end user configures to forward incoming calls to voicemail in Call answering rules of*Calls* settings in Teams desktop client.
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If the setting has no problem, he could try to sign out and sign in your account in Teams mobile client. Then, check if the ringing of call is recovered.

If no luck, reinstall Microsoft Teams and try again.


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Finally I reinstall another version, then it works.

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