question

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2905-4159 asked emizhang-msft commented

Unable to access my account.

I would like to transfer this business account to my personal account, how can this be done? anyone out there have done this before?

Admin for this business account is uncontactable/unreachable/unknown.

Licenses for MSOffice is active and usable, but OneDrive is disabled/inaccessible.

I would like to take over the license.

Can Microsoft release the license?

I would like to stress the point that the admin is uncontactable, hence, getting admin to raise ticket will be almost impossible, any other possible solutions to this?

My Objective: Re-link Onedrive and gain access to the data in the onedrive account.

Hope I can get some assistance here.

Thanks

office-onedrive-client-itpro
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1 Answer

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emizhang-msft answered emizhang-msft commented

Hi @2905-4159,
I suggest you post this issue to Microsoft 365 account forum:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.


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Hi @2905-4159,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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