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JonathanLeeVuiShung-6263 avatar image
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JonathanLeeVuiShung-6263 asked AntonTFigueroa-7021 answered

win10 Home upgrade to Pro

We have a user who is trying to upgrade from win10 home to Pro. It is a X1 Extreme Gen 2 which originally come with a win10Pro. But engineer accidentally loaded a win10 Pro into the unit and since then customer has been using it with important data and licensing inside and not willing to go through the hassle of reinstalling his software. So he is trying to upgrade the win10Home to Pro edition but the problem it that it will show the windows is not activated.

We try to advise customer to the following but it seems to be working in our office environment but customer claim that it is still not showing his windows as activated. Can we get someone who can help to verify this steps below really works for the software upgrade.

Steps is it can upgrade from Home to Pro.

  1. Save all your works and close all programs.

  2. Disconnect the laptop from WiFi/LAN/WWAN/any internet connection.

  3. Click Start Menu and type CMD, then right click on the Command Prompt and click Run As Administrator.

  4. Once Command Prompt opened up, enter "wmic path SoftwareLicensingService get OA3xOriginalProductKey" and press enter.

  5. Then 25 character of Product Key will be revealed. Copy the Product Key and save it somewhere.

  6. Click Start Menu > Settings > Update & security > Activation > Change the product key.

  7. Then enter the Windows 10 Pro Default Product Key below then click Next to Activate
    Windows 10 Pro Default Product Key: VK7JG-NPHTM-C97JM-9MPGT-3V66T

  8. Restart the machine and check if the version are upgraded to Pro. If Yes then go to next step.

  9. Click Start Menu > Settings > Update & security > Activation > Change the product key.

  10. Then enter the laptop Original Product Key captured in Step 5 above then click Next to Activate

  11. Restart the machine to check if the version remain as Pro and activated.

windows-10-security
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Hi,

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered

Hi,

Your steps seems no problem.

Make sure to disable the virus checking software and disconnect the laptop internet before upgrade.

Another thought is OEM vs Retail and there may be restrictions on OEM upgrades. If it's an OEM key, it may be not useful for upgrades

You could contact the manufacturer to see what they say.

To upgrade from Windows 10 Home to Windows 10 Pro and activate your device, you'll need a valid product key or a digital license for Windows 10 Pro."

For your reference:
https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro

Hope above information can help you.

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AntonTFigueroa-7021 avatar image
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AntonTFigueroa-7021 answered

very difficult to find but O I get it...

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