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Gerd1111111 asked SharonZhao-MSFT commented

Deny direct calls to subsequent Teams call queue

When migrating response groups from Skype for Business to Teams, you may end up with a combination of auto attendants and call queues, that represent a dedicated call flow, with menu options, business hours and subsequent call queues.

In practice, it seems to be possible to bypass a main auto attendant and to directly call a subsequent call queue. This is a problem, because the business hours are defined on the main auto attendant, so with bypassing the auto attendant you can bypass the business hours definition, too.

Is there a workaround for this?

Thank You.

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@Gerd1111111,

I do many researches and don’t find a workaround for your scenario.

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@Gerd1111111,
Do you have any further question on this topic?
Please feel free to drop us a note.
Have a nice day!

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