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Ubuntu 20 - teams desktop app won't load

I'm using ubuntu 20 and I just installed teams for the first time. I have an invite as a guest for an org. When I select it and click Continue, it loads and displays the teams, chats, everything for 1-2 seconds and then it sort of disconnects and I end up in the welcome screen again (where I have to select the org invite). This is an endless loop and so far I wasn't able to use the desktop app.
I already reinstalled the app and it behaves the same.

Not sure if it's relevant, but I see some errors in the logs:

Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- info -- OnErrorOccurred - Description: ChatService:GetMessages Method: GET Error: net::ERR_ABORTED
Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- event -- eventpdclevel: 1, httpErrorDetails: net::ERR_ABORTED, httpErrorDescription: ChatService:GetMessages, method: GET, httpErrorTrackingMapSize: 4, correlationId: undefined, requestId: undefined, status: success, scenario: e5b1417d-9eca-4467-bb96-3c88b46adae4, scenarioName: desktop_http_on_error, name: desktop_http_on_error, step: start, sequence: 0, delta: 0, scenarioDelta: 0, elapsed: 200291, stepDelta: 0, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21579164, freeMemory: 13518561280, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +03:00, vdiMode: 0, Scenario.Name: desktop_http_on_error, Scenario.Step: start, Scenario.Status: success,
Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- event -- eventpdclevel: 1, httpErrorDetails: net::ERR_ABORTED, httpErrorDescription: ChatService:GetMessages, method: GET, httpErrorTrackingMapSize: 4, correlationId: undefined, requestId: undefined, status: success, scenario: e5b1417d-9eca-4467-bb96-3c88b46adae4, scenarioName: desktop_http_on_error, name: desktop_http_on_error, step: stop, sequence: 1, delta: 1, scenarioDelta: 1, elapsed: 200292, stepDelta: 1, Scenario.Mode: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21600088, freeMemory: 13518561280, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +03:00, vdiMode: 0, Scenario.Name: desktop_http_on_error, Scenario.Step: stop, Scenario.Status: success,
Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- info -- OnErrorOccurred - Description: ChatService:GetMessages Method: GET Error: net::ERR_ABORTED
Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- info -- OnErrorOccurred - Description: CNS:Get Method: GET Error: net::ERR_ABORTED
Wed Sep 01 2021 22:33:48 GMT+0300 (Eastern European Summer Time) <20372> -- info -- OnErrorOccurred - Description: ChatService:GetMessages Method: GET Error: net::ERR_ABORTED
....
....
Wed Sep 01 2021 22:33:49 GMT+0300 (Eastern European Summer Time) <20372> -- event -- eventpdclevel: 2, name: adal-lastLoginState, prevAdalLoginState: null, currentAdalLoginState: {"adal_error":"","adal_error_description":"","adal_failed_renew":"","adal_login_error":"","has_adal_idtoken":false,"has_adal_state_idtoken":false,"has_adal_access_token_key_client_id":false,"adal_expiration_key_client_id":null,"date_state_fetched_utc_ms":1630524829875}, reason: client:error_state&login_required, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21862324, freeMemory: 13382705152, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +03:00, vdiMode: 0,
Wed Sep 01 2021 22:33:49 GMT+0300 (Eastern European Summer Time) <20372> -- info -- Logging telemetry event: desktop_adal_login
Wed Sep 01 2021 22:33:49 GMT+0300 (Eastern European Summer Time) <20372> -- event -- eventpdclevel: 3, name: desktop_adal_login, resource: 5e3ce6c0-2b1f-4285-8d4b-75ee78787346, reason: client:error_state&login_required, appStartReason: null, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: true, userpdclevel: 0, processMemory: 21877608, freeMemory: 13382705152, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 1, pluggedin: true, Window.Focus: background, windowIsVisible: false, Window.Status: systray, UserInfo.TimeZone: +03:00, vdiMode: 0,

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Hi @GabrielaRaducan-6501

Does anyone else have the same issue in your organization except for guest account?

To exclude the client issue, we firstly recommend you check if you could login in Teams web client.

In addition, please try to change another device(Ubuntu 20) to see if it has the same problem.

I did a test in my environment and it seems work normally. The version is 1.4.00.13653.

0 Votes 0 ·

Hi Jimmy
Thank you for your reply. Yes, there is at least one other person that experiences the same behavior.
In the browser it works just fine, but this is not a long term solution.
Ideally, we would be able to use the desktop app.
Can we create a ticket for this issue? I can assist with logs, steps to reproduce or even a video with the current behavior.

0 Votes 0 ·

The app icon has a small "preview" label on it. Does this matter?

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