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St0iK-6324 avatar image
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St0iK-6324 asked RayPark-6799 answered

10 Pro Asks For Company Login After Clean Install in OOBE

Hi, I bought a few used 10 Pro Dell desktops and laptops during a liquidation sale from a business to refurbish and resell, but after resetting or clean install if I connect to internet during initial setup (OOBE) it says Welcome to XYZ Company please sing in with your company email address.

Laptops came with 10 Pro so I can't enter a different key during installation.

How can I remove this? A clean install on brand new ssd doesn't change this as the 10 pro key is in the UEFI/BIOS.

If I don't connect to internet during OOBE, I can set up with a local account with no issue, but incase whoever uses it wants to reset it, I don't want to have problems in the future.

If the pc is connected to the company's Azure or something, then I don't want them to be able to lock it or remotely wipe it or do anything else with the device.

I believe the company was bought out so there's nobody there who would be willing to help.

windows-10-setup
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I just went through this with a machine that was previously connected to Azure AD.

The issue is that the computer was previously part of Azure Autopilot. In order to regain control of the equipment, the hardware hash of the machine must be deleted from the autopilot database by the company. Once that is complete you will be able to install windows as normal (I just completed this process on my equipment).

To find your hardware hash ID you can run the following code in an elevated PowerShell window.

>> NOTE: I had the ability to login using my current company credentials to get this information. You obviously don't have that luxury. I would suggest contacting the company and provide them with as much system information as possible; any hardware serial numbers or asset tags on the machine.

 New-Item -Type Directory -Path "C:\HWID"
 Set-Location -Path "C:\HWID"
 $env:Path += ";C:\Program Files\WindowsPowerShell\Scripts"
 Set-ExecutionPolicy -Scope Process -ExecutionPolicy RemoteSigned
 Install-Script -Name Get-WindowsAutoPilotInfo
 Get-WindowsAutoPilotInfo -OutputFile AutoPilotHWID.csv

I know this is only partially helpful because it requires a functioning version of windows to get the information. However, at least this is an explanation of why it's happening, and hopefully gives some non-obvious direction on how to resolve it.


Here's link to the source material for that code:
https://docs.microsoft.com/en-us/mem/autopilot/add-devices#powershell

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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered RTMG-7047 published

Hello,

Thank you for your question.

Its seems that its OEM machine,

Method : 1
old down the shift key on your keyboard while clicking the Power button on the screen.

Continue to hold down the shift key while clicking Restart.

Continue to hold down the shift key until the Advanced Recovery Options menu appears.

Click Troubleshoot

Click Reset this PC

Click Remove Everything

Fully clean the drive

Click Reset

Set up with a local account and sign in.

Method 2:
I would like to suggest you download and Install Windows 10 ISO using media creation tool and make it bootable and do the clean installation.

https://www.microsoft.com/en-in/software-download/windows10


If the reply was helpful, please don’t forget to upvote or accept as answer.

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Perhaps I wasn't clear. I have put in a brand new ssd and did a clean install of windows. I've downgraded to Home from registry, then did a reset with cloud download and I was back to square one, with it reverting back to Pro.
I have done everything multiple times.

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We're you able to find a solution I'm in the same boat here and totally stumped

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DMR-8546 avatar image
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DMR-8546 answered RTMG-7047 commented

Hello , im in the same thing here, any solution to this?

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after spending few days trying to figure this out I've come to the conclusion the serial # for the computers are registered on the Azure cloud and only the IT department from the particular company can remove them

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RayPark-6799 answered

To take this and throw it a curve - I didn't get my machine as a refurb.
We bought these new in 2016.

I work in a school - Every year, we have one or more faculty members leave - at which point we do a Windows 10 reset and prepare the laptop for the new incoming faculty member. This year is no different. I reset 4 of these laptops - all sitting side by side. 3 of them went through the normal windows setup routine - but 1 now is welcoming me to The Kipp Foundation and requires me to use an authorized account to continue setup.

I looked at the Preinstalled OS License in the BIOS on 9 of these machines - all of them are SDK* WIN except for the one that is in question and it is PRO.

This computer will be needed in a couple of weeks - How do I correct this problem and why did this happen.

Thanks
Ray

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