question

RonAhmad-7545 avatar image
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RonAhmad-7545 asked prmanhas-MSFT edited

UNABLE TO CREATE A SUPPORT TICKET

UNABLE TO CREATE A SUPPORT TICKET with support request contributor role.


Role assignments (2)
Role
Description
Scope
Group assignment
Condition
Owner
Grants full access to manage all resources, including the ability to assign roles in Azure RBAC.
This resource


None
Support Request Contributor
Lets you create and manage Support requests
This resource


None



not-supported
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@RonAhmad-7545 Apologies for the delay in response and all the inconvenience caused because of the issue.

I have reached out to internal team on this and will keep you posted once I have an update.

Thanks

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Thank you, so much. By the way my role is an "Owner" role, plus a "Support Request Contributor", and I am still UNABLE TO CREATE A SUPPORT TICKET.

Please resolve the issue at your earliest convenience.

Sincerely,
R

0 Votes 0 ·

Thank you, Preeti. I already sent that email out with the subscription id as well.

Sincerely,
R

0 Votes 0 ·

1 Answer

prmanhas-MSFT avatar image
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prmanhas-MSFT answered

@RonAhmad-7545 Thank you for your time offline!!!

As per our discussion the subscription type is CSP and as per our official document here

CSP customers can't create support tickets themselves. They need to contact Partner for support. CSP Partners are required to receive incoming support requests from their customers, diagnose issues to the best of ability, and then resolve issues that are within scope of the baseline support boundaries.

This implies even though customer might have the required roles and permission as outlined in our official documentation to create Support Request
Same won’t apply for CSP subscription.

Hope it helps!!!

Please “Accept as Answer” if it helped so it can help others in community looking for help on similar topics.



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