question

$$ANON_USER$$ avatar image
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$$ANON_USER$$ asked VikiJi-MSFT edited

Can't active Microsoft apps for Desktop (i.e. Outlook, Word, Excel, ect)

Dear Microsoft community,

After I signed on my account and opened Microsoft app (ex: Outlook app) for use, I faced other problem and got a notification: "Your account <username@companyname.com> can use Outlook in offline mode, which doesn't allow sending or receiving email. To send or receive, use another account to active Office. To lean more, contact your admin about the Office plan".

I did check the Subscriptions of my current account. Then I found that Licenses include:
- Microsoft Power Automate Free
- Microsoft 365 Business Basic

It is noted that before my MacBook laptop was reinstalled, I were able use all these Microsoft app (including Outlook, Word, Excel, power point).

I greatly appreciate if you can give some helps for me so that I can open and use all these Microsoft apps for desktop as usual.

Many thanks.

Trinh

office-itpro
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@$$ANON_USER$$, From your description, it seems our issue is office related. Given the situation, we will change our tag to "office-itpro" to ensure we can get the right support. Thanks!

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Hi @$$ANON_USER$$,
This issue seems to have been clearly answered in another thread you posted, please refer to: Can't find Word, Excel, Power Point app from My Account which was subcribed.
If you have any other issues about Office client later, welcome to post a new thread.
Thanks for your support and understanding.

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