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YujiangBai-8565 asked

cannot receive the request on the app and verification code

This is my university email ask me to log in again with the authenticator app on the phone. After I entering my account and password the app needs to verify my identity with two methods 'Approve a request on my Microsoft Authenticator app' and 'Use a verification code from my mobile app'. The question is I cannot receive any notification on my authenticator app. so that I cannot log in to my outlook email.

microsoft-authenticatorazure-ad-multi-factor-authentication
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