question

NickSmith-4004 avatar image
0 Votes"
NickSmith-4004 asked JayceYang-MSFT edited

Error sending emails via outlook

I can send emails using the browser version of outlook but I can't if using the outlook application i.e the one available with the office products. For info, I use Kaspersky as an anti virus. I get the following error message when I try to send an email which doesn't mean much to the layman:


Error is [0x80004005-0x00000b22-0x00000501].

Exchange response headers:
request-id: b7f5b9a3-cdb9-3d2a-0473-0978865ecd74
X-ServerApplication: Exchange/15.20.4478.022
X-FEServer: LO4P265CA0048
X-BEServer: CWXP123MB6052
X-CalculatedBETarget: CWXP123MB6052.GBRP123.PROD.OUTLOOK.COM
X-RequestId: {5012128C-FBBF-413A-958E-552EEF4FC028}:54
X-ClientInfo: {15E2B16C-12E5-4A68-B0AD-457F46854BCA}:114160042
X-ElapsedTime: 1349
X-BackEndHttpStatus: 200
X-ResponseCode: 0
X-DiagInfo: CWXP123MB6052
X-RequestType: Execute



ROPs Summary:

 0: ropSetProps (10) Processed(1) Completed(0)
     ROP result: 0
     Response codes: 0
 1: ropSetProps (10) Processed(1) Completed(0)
     ROP result: 0
     Response codes: 0
 2: ropFlushRecipients (14) Processed(1) Completed(0)
     ROP result: 0
     Response codes: 0
 3: ropSetProps (10) Processed(1) Completed(0)
     ROP result: 0
     Response codes: 0
 4: ropTransportSend (74) Processed(1) Completed(0)
     ROP result: 0
     Response codes: 2850


Response Exceptions:

ROP Index: 4
ROP Associated: ropTransportSend (74)
Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade.
at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)
at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent)
at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback(Action operation)
at Microsoft.Exchange.Data.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent)
at Microsoft.Exchange.Data.Storage.CoreItem.PreprocessItem()
at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)
at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.TransportSend(PropertyDefinition[]& properties, Object[]& values)
at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()
at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c_DisplayClass156_0.<TransportSend>b_0()
at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)


Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).
Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).
Submit-Message failed: message id(1), failure enum(13), HResult(0x80004005), EC(2850).

office-outlook-itprooffice-exchange-server-mailflow
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YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @NickSmith-4004,

Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade. at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)

According to this part of the error message you shared above, seems like the issue is related to some kind of outbound antispam checking activities. Considering that as you mentioned, there's indeed an anti-virus software running in your machine, also based on my personal experience, issues like this could be caused third-party applications, so in order to help narrow down the issue, it's suggested to try temporarily disabling Kaspersky and see if the messages can be sent out.

In case the above doesn't work, please try creating a new Outlook profile for your email account and check how it goes. See Overview of Outlook e-mail profile for information on creating new Outlook profiles.


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Thanks for coming back to me. Strangely, it seems to have fixed itself without me doing anything so I can't test the Kaspersky theory. Thanks for trying though.

0 Votes 0 ·

Good to know that it's working now : )

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FranjoKreic-7483 avatar image
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FranjoKreic-7483 answered YukiSun-MSFT commented

Error is [0x80004005-0x00000b22-0x00000501].

And cant send any e-mails

· 1
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Hi @FranjoKreic-7483,

Do you mean you encountered a similar issue as discussed in this thread? If this is the case, you may try the thoubleshooting steps mentioned earlier in my previous reply and see if there would be any improvement. Then considering that although the error code is the same, situation might be different from each other, so in case the issue persists, it would be best if you try to open up a new thread for further discussion.

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MaxFury-8335 avatar image
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MaxFury-8335 answered

Hi,
Mostly there is a communication problem between Outlook and your outgoing mail server. This problem is causing the email to get stuck in the outbox because Outlook cannot connect to your email server to send it. So check with your email address provider and also check if your email server settings are up to date or not.

Above mentioned solution is general but this [0x80004005-0x00000b22-0x00000501] error I never faced. I hope this manual method will help you.

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