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SuperStar-1549 avatar image
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SuperStar-1549 asked MarileeTurscak-MSFT commented

How to delete school email from student verification

How to cancel verification my school email from register azure for student? I have registered azure for students subscription with my personal email, and verified by school email, but showed error "You're not eligible". I want to cancel the school email for the subscription verification and deleted all education benefit that have added to my personal email (that I can't use because of the error) and disconnect the school email from my personal email azure, I can't used for register again with other email (it's like I want cancel and unregistered that I have done and delete all) but not delete the benefit azure for student and that originally from my school account (same like before I signed up, and keep /not delete features/benefit/subscription from my organization). I want the school email can be used again for register azure for student with/without my other personal email or for linked it freely (same like before I signed up) for create other type of account.

azure-active-directorymicrosoft-authenticatorazure-ad-microsoft-account
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You do need to use a school organization email for Azure for students. https://azure.microsoft.com/en-us/free/free-account-students-faq/

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MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

Hi @SuperStar-1549,


I would recommend reviewing the troubleshooting guide and double-checking whether the following items are true:

The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
The credit card information is correct.
You don't already have a Microsoft account that uses the same information.

If you are still having trouble I would recommend creating a free support ticket with the Billing team.


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