question

timkirk avatar image
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timkirk asked TravisCragg-MSFT answered

WAC RDP Connection

Cannot connect Windows Admin to VM in Azure Portal using RDP. Able to connect it using PowerShell.

azure-virtual-machines-extension
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1 Answer

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TravisCragg-MSFT answered

If you are able to connect via PowerShell but not RDP, it means that your machine is up and running, and your credentials are working.

Typically in this case you will need to make sure that your connection is not blocked on port 3389, and that the RDP services on your VM are up and running.

Here is a great doc on how to troubleshoot RDP connections. The first steps talks about resetting the RDP configuration.

To check for a block, typically the block will occur on a Network Security Group (NSG). Make sure your NSGs allow inbound from the internet on port 3389. NSGs can sit on both the subnet that your VM is in, and the NSG of the VM.


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