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sandeepalasayam-4108 asked sandeepalasayam-4108 commented

CImageHelper::Init () Failed load of symbol file with path

Hi Team,

Can you please help me in troubleshooting the following error.

CImageHelper::Init () Failed load of symbol file with path = C:\Program Files\Microsoft SQL Server\MSSQL14\BINN..... Error Code 0xc0000004

There was no dump generated and other errors found in SQL Error Log and windows logs.

SQL VERSION: SQL SERVER 2016 with latest SP and CU.

sql-server-general
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Hi @sandeepalasayam-4108 ,

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Best regards,
Seeya

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Hi @SeeyaXi-msft ,

I didn't implemented the given solution yet, still I am trying to figure out why these errors occurring
I There were no dump generated and also no other errors logged in SQL Error Log and windows event log. And there is no specific time pattern for theses errors.



Regards,
Sandeep

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1 Answer

SeeyaXi-msft avatar image
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SeeyaXi-msft answered SeeyaXi-msft commented

Hi @sandeepalasayam-4108,

Find two configuration files (.ini files) in the following directory: C:\Program Files\Microsoft SQL Server\MSSQL14.MSSQLSERVER\MSSQL\Binn
The first is sqlctr and the second is sqlagtctr.

Double-click to open or open as a notepad, you will see at the beginning:
symbolfile=[SYMBOLINSTALLPATH]\sqlagtctr.h
OR
symbolfile=[SYMBOLINSTALLPATH]\qlctr.h


Replacing [SYMBOLINSTALLPATH] with the fully qualified path of C:\Program Files\Microsoft SQL Server\MSSQL14.MSSQLSERVER\MSSQL\Binn and restarting the SQL service.
The content should now look similar to the following: (Take sqlagtctr as an example)

 [info]
 drivername=[DRIVERNAME]
 symbolfile=C:\Program Files\Microsoft SQL Server\MSSQL14.MSSQLSERVER\MSSQL\Binn\sqlagtctr.h

Best regards,
Seeya


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Hi @SeeyaXi-msft

Thanks for your response, I would like to know the reason for this issue, what are all the possible reasons for this Error.

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Hi @sandeepalasayam-4108,

Please refer to this: https://www.sqlservercentral.com/forums/topic/cimagehelperinit-failed-load-of-symbol-file-with-path
Symbolfile may have access path failure due to heavy load or resource delay during dumping.

Best regards,
Seeya

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