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ArulmaniChandraKumarArumugam-3345 avatar image
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ArulmaniChandraKumarArumugam-3345 asked emizhang-msft commented

Licence issues

I got my device with microsoft office lifetime licence. As my new device started giving problems, i had to sent it for service and the service centre changed the mother board. Since then my office softwares are not working at all. What should I do?

office-itpro
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LIcense is tied to hardware, in particular motherboard, since the hardware was changed the license become invalid.
License may be called "lifetime" but that applies to lifetime of hardware, not lifetime of the buyer or hardware owner..

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Hi @ArulmaniChandraKumarArumugam-3345,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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1 Answer

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emizhang-msft answered

Hi @ArulmaniChandraKumarArumugam-3345,
I suggest you contact Microsoft service to get help:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Make sure you can provide the product proof of purchase.

Hope the information is helpful.


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