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RickyVarughesePhilip-4395 avatar image
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RickyVarughesePhilip-4395 asked romungi-MSFT edited

Can I integrate Cortana into an existing application with Sentiment analysis architecture?

I have an existing architecture that deals with sentiment analysis for a website that I own.. I have integrated it mainly into the website comment sections and a few social media platforms. There are not interactive bots yet but I would like to make them interactive so they can respond to my customers. Now it classifies my customer comments into positive, negative and neutral, so it is easier for my employees to respond to the negative comments first. It also helps in keeping the customer interaction higher. The problem now is that I get tons of customer inquiries and it's challenging for my employers to respond to each of the messages, I use reve chat but it is not much helpful. I would like to integrate my sentiment analysis into a Cortana bot. Hope it would provide my customers with better input. Your inputs will be essential also if you need to check out the site, its Chatbot development services. I would also like to know how to integrate Cortana into other platforms such as NLP as several of my clients are now dealing with this.


azure-cognitive-services
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1 Answer

romungi-MSFT avatar image
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romungi-MSFT answered romungi-MSFT edited

@RickyVarughesePhilip-4395 If you are looking to integrate your non interactive bots with an application that can process both sentiment analysis and identify customer inquires then I think the best option could be to integrate your bot with LUIS(Language understanding) service from Azure.

LUIS does a good job of identifying user inputs or utterances in the form of text or speech(integration with Speech to text required) and identifying the intent behind the input. This should also help process the inquires passed to it and identify the entities in the text like phone no., dates, etc. There are a host of inbuilt entities that you can add to your LUIS app to identify them off the bat. This should help your team identify all the intents and give priority to all the requests based on the scoring of the intents by LUIS.

LUIS provides a portal to mange, develop, train and test your apps which should help you understand if predictions from LUIS are feasible to integrate with your application without effecting your existing tech stack. We hope this helps you get started on Azure. Thanks!!



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