I have an existing architecture that deals with sentiment analysis for a website that I own.. I have integrated it mainly into the website comment sections and a few social media platforms. There are not interactive bots yet but I would like to make them interactive so they can respond to my customers. Now it classifies my customer comments into positive, negative and neutral, so it is easier for my employees to respond to the negative comments first. It also helps in keeping the customer interaction higher. The problem now is that I get tons of customer inquiries and it's challenging for my employers to respond to each of the messages, I use reve chat but it is not much helpful. I would like to integrate my sentiment analysis into a Cortana bot. Hope it would provide my customers with better input. Your inputs will be essential also if you need to check out the site, its Chatbot development services. I would also like to know how to integrate Cortana into other platforms such as NLP as several of my clients are now dealing with this.
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